new meat (horrible title for a thread!)

[quk@isham-research.demon.co.uk (Phil Payne)]

In message <34EA17D3.A35487F8@nh.ultranet.com> Huw Powell writes:

> Of course this means treating the real jerks and time wasters like they
> are your best customers, which can be emotionally draining when one
> burns you once in a while or when you identify them for what they are.

And every now and then one will turn out to be genuine.  I think it depends
on what else is going on - if there's no one else around, why shouldn't a 
salesman 'give it his all' even though he's absolutely certain there'll be no 
sale.  After all, the dork might have an uncle, and might say: "You know, 
uncle, I met this _really_ nice guy in this dealership, and he was polite even 
though we both knew I wasn't going to buy ..."

It can pay.  Walking the floor is a deal-by-deal job, but also a p/r job.

> Luckily my dealer is great - they'll take a special order for parts over
> the phone and call me and send a postcard when the parts are in -
> usually the following Monday.  This is whether it's a $100 order or $1
> doohickey.  Ed Byrnes Porsche Audi Chevy Honda etc. in Dover NH.  I wish
> all of us had dealers as capable and friendly nearby.

I have had a fairly violent disagreement with the local marketing managers at 
Audi UK.  Nonetheless, the outlet that _used_ to do both VW and Audi but now 
only does VW remains a paragon of helpfulness - Autohaus Wellingborough.

-- 
 Phil Payne
 Committee Member, UK Audi [ur-]quattro Owners Club