Re: Koni info (in defense of Koni)

[Gary Bracken <gbracken@dimensional.com>]

Haven't had to test Koni's warranty yet (fingers crossed).  Put them on our 4kcsq
at 75k miles when originals gave up the ghost; car now has 169k and the Konis
still work fine.  For what it's worth (perhaps nothing!), I used to be a
distributor for Tokico.  Their warranty works much like Koni's.

A question for the better informed:  Did the 1991 200T (non-quattro) have the 20v
I5?
Thanks in advance.

Cheers -

Gary Bracken

John Karasaki wrote:
I agree wholeheartedly.  The original/previous owner of my urq had had the konis
replaced three times before I got the car.  AND paid full price for the
replacements each time!  The bizarre part is that he was meticulous with keeping
receipts and used the same mechanic for a couple of the change outs.  When I
mentioned that I though Koni's were guaranteed for life, he replied "Yeah,
right."

> My mechanic has mentioned on numerous occasions that Koni makes it
> extremely difficult for him to return cartridges under warrantee claims.
> Even when he has his (the mechanic's) copy of the customer's original
> receipt, Koni makes him purchase new struts, install those in the
> customer's car so that they can have something to drive, send the original
> struts to Koni for inspection/repair, wait the several weeks it takes for
> Koni to do their thing, then take the new Konis out of the customer's car,
> install the repaired struts, then send the "new" set back to them as returns!
>
> What a hassle!  By comparison, Boge replacement is done by a phone call
> from him to the local rep.  The rep. credits his account for the struts so
> that the customer and mechanic has zero hassle and waiting.  That's
> service.  That's what Koni should do.
>
> John Karasaki
> "Dreading the day my Koni's fail."