Re: Koni returns...

[Ken <kkeith@qnet.com>]

> Russ Southerlin <russell.s.southerlin@lmco.com> quoted:
> 
> Neiln wrote:
> I do not agree with their original purchaser policy.  
> I could understand a policy on warranty only on the 
> original car the were bought for.

In my opinion (I guess it depends on WHAT the "lifetime" 
is of), but if a company offers a "lifetime" warranty, 
then they should replace the product if defective or if 
it breaks under normal us.

Moving the shocks to a different car or changing owners, 
_in and of itself_, doesn't constitute a violation of 
"normal use" in my opinion.  Then again, I'm one of the 
few cheap bass-tids that removes all the goodies off 
my cars before I sell them, if they're still good, I 
can use them, and won't leave holes!

However, independent of any change in vehicle or owner, 
if the product fails due to "abuse" or "improper use", 
or something along those lines, then the warranty 
should be void.  But I think that's the only appropriate 
situation for this to occur.

I realize that a company strives to reduce it's financial 
liability regarding warranty claims, and that's not 
unreasonable, as long as it's not deceptive.  I personally 
am not a big fan of that type of public relations.
 
> Koni also said that if you were not the original purchaser 
> then they would give 50% off the RETAIL price for replacements.

Sounds like a good thing, IF "retail" is near the actual 
market price.  If not, then I would think this is another 
"ploy" of the fine print.

My favorite kind of warranty is one like a company 
called Dillon Precision has.  They make reloading machines 
and accessories (for ammunition).  Their warranty is, "If 
it breaks, we'll replace it."  They will replace it even 
if YOU break it by being stupid.  (then again, doing something 
stupid while loading bullets might not leave you too 
interested in getting a replacement! 8-0 )

That kind of customer service gets somewhere with me.  Much 
more so than any kind of policy that will require me to 
buy new ones and be reimbursed.  In that respect, nasty 
Gabriel shock/struts from Pep Boys aren't so bad.  No 
receipt needed, as long as they can "tell" that it's one 
of theirs.  Just like Craftsman tools.

Ken, with no particular point...

p.s.  One step closer today to moving to AZ(?)!