Re: Why dealers get a bad rap.

["Bruce Aukerman" <Bruce@mannlawfirm.com>]

>It is the consumer who will ultimately provoke change in the
way dealers operate. AoA is now reaping in a dramatic increase in profit
and market share. The stimulus for change is minimal from the supply
side.<

In most instances I would agree.  With Audi though, the attitude of the local dealers has
been a mirror of the attitude I have received from AoA on the several instances I
have contacted it:  Arrogant and largely incompetent..  

>Only when we stop buying cars and parts from Audi, or only buy from
dealers who treat their customers well, will your local dealer change.<

I doubt they would change, just go out of business.  That is not a bad alternative there, either.
I do agree with the idea of spending your money where it is appreciated.

>When there is no stimulus for change from the consumer (whether it be in
sales, parts, or service) then there will be little change from the
status quo.<

Well, the local Audi joint lost Mercedes and BMW, still no change.  Place is owned by a guy that
simply has no business being in a service related industry.  Oh well.