Abused customers for sale cheap

[Mike Arman <armanmik@n-jcenter.com>]

Dee asks:

>Why is it that I feel so used when these guys get done with me? Guess what
>though, the dealership sent me a survey in the mail..."How are we doing?" I
>guess I'm going to tell them.
>

Short answer: They're car dealers - what do you expect?

Longer answer: The guy is a totally clueless and utterly ignorant moron
with no particular qualifications to do anything productive or useful in
this universe, and he knows it. Now he works for a big company (Bandit and
Scoundrel Ltd, purveyor of Fine Motorcoaches), and he therefore is now
(drum roll, please . . . ) an *AUTHORITY*!!!!

He is STILL totally clueless, utterly ignorant and superbly unqualified
(etc.), but NOW he has the mantle of respectability wrapped around him -
and he holds it tightly, too.

Furthermore, his basic misconception is that his customers are even dumber
and more ignorant than he is, and he treats them as such - after all, HE is
the AUTHORITY. (This attitude is a BIG mistake.) 

If it were up to him, your response to the oil light problem would be to
buy a new car immediately. Remember that HIS goal is to sell you a new car,
and if he absolutely cannot get you to bend to his will on that, to sell
you as much incompetent, overpriced and un-needed service as he possibly can.

Your goal, on the other hand, is to keep the car you ALREADY own (or own
some of it, anyway, assuming car payments) running safely and properly at
minimum further expense and wasted time.

Solution: Ask the list - there's more hard core Audi knowlege and just
plain common sense here - for free - than in all the car dealers on this
planet combined.

But you knew that!

(Interesting - when I started to type this, rant mode was off - I guess
"car dealers" touched a nerve.)

Happy new year, all.

Best Regards,

Mike Arman