Was Re: v8q warped rotors is Customer Svc

[Audifan1@aol.com]

cobram@juno.com wrote on the qlist:
>Audi won't even pick up the shipping for parts it doesn't stock....
>they charged me $25 for "Red Label" shipping to get a V8Q part 
>over from Germany, the only alternative they offered was a 
>three month wait for the ship to arrive.
>
>Audi didn't care about it's few loyal customers when it
>really needed them in the recent past, now that they're 
>riding high and selling record volume, I fear their 
>attitude twords it's customers will get even worse...
>if that's possible.  Complain, the squeeky hinge usally
>gets the oil.

I recently was in the process of waiting for a $3 part, dealer
(not their fault) was getting updates fon status and it kept getting
worse!  Part had to come from the fatherland.  After almost 
2 months I called The 800 # and talked to Shannon, she had the
part here in under 2 weeks!  (She had promised 2 1/2)  She is also 
sending me some neat stuff in the mail.   By all means, complain 
away!

Ron Roth  Ithaca, NY USA   84 4ks "Heidi" audifan1@aol.com
http://www.geocities.com/MotorCity/Garage/8793/index.html