Re: Audi of America, are you listening?

[Elliott Potter <epotter@abraxis.com>]

Have you looked around at other dealers, if there are any?  Also, if you
haven't been to your dealer recently you might try them out again, for
something simple.
The reason I say this is that I had all of these bad experiences with
one dealer, where they bungled, broke, missed, and were generally
incompetant...though they always seemed like they were trying to make me
happy (well except for the service manager).  So I started taking it to
the new dealer in GA; they seemed to do pretty well, but then I had a
little bit of a bad experience with them.  After that, I found out that
they had *intentionally* broken a sizable (and important) chunk off the
big plastic shroud under the engine, and lost a number of the screws
that held it on as well.  Soon after that happened, which was probably
about a year since I stopped taking it to the first dealer, I chatted a
bit with a lister who was very pleased with the service and the new
management...at the first dealer!
So you never know, check and see if any new people work at your
dealer...you might be pleasantly surprised!
--
Elliott

"Craig D. Niederst" wrote:
> 
> The Audi dealer I've dealt with up here in Pittsburgh sounds similar to the
> ones down in Atlanta Elliot describes. My whole experience with the airbag
> recall pretty much sums up their regular attitude. They cracked the circuit
> board in my instrument cluster while doing the recall, thus giving me no
> interior / instrument cluster lights. When I brought this to their
> attention, they told me that the lights were out due to a "loose wire"
> (since replacing the circuit board would have been $$$ for them). So they
> fixed my lights (later I found out be trying to solder the contacts on the
> cracked board back into contact). But it broke again due to their "rig"
> attempt. I went back to the dealer, and if it wasn't for dumb luck that the
> service manager was not there, I never would have found out that they
> cracked my circuit board. I had the guy manning the service dept that day
> pull up my records for the follow-up recall work, and they basically said
> the board was cracked, and they repaired it by soldering it. I confronted
> the service manager when he returned with this info, and demanded they
> replace the board. The service manager said it should make no difference if
> the board was repaired or replaced. They finally agreed to replace the board
> (and then tried to charge me for it!). Did I mention that during the repair
> they chipped the paint on my door (requiring a repaint of a previously
> perfect original finish on the door) and when I got the car back after they
> finally replaced the board, both of my seat heater switches were burnt out?
> Whole experience was an overall disaster that took over 4 months to resolve,
> and is why I seem to find myself always looking for a good independent shop
> to work on my car. Now I wonder where I should take the car if this fuel
> injector recall turns out to be applicable to my car?
> 
> Craig
> '92 100S (78k)