In a message dated 99-03-14 13:12:12 EST, you write: << Marketing 101 - your EXISTING customers are your BEST customers. Anyone listening at AoA?????? Best Regards, Mike Arman >> My guess is only morons are allowed to work at AOA. That's the only plausible explanation for the stance they have taken against THEIR customers. You might have better results telling Audi Ag. Jim Accordino