AOA comes through with payment for my fuel leak!

[Jimmy Pribble <jpribble@trammellcrow.com>]

I didn't do anything special.  I called AOA again this morning, and Lisa
Brown came on the line and told me that after further review, Audi is going
to pay 100%.  I hadn't even said anything yet.  Anyway, she was very
apologetic about the whole affair.  The only thing that she asked was that
the FAQ be modified to not include specific names, because the cases are
assigned to agents by region.  Darin are you out there?    

Anyway, my faith in AOA is restored and my wife is very happy.  BTW, the
repair would have cost $420 at the dealer, had Audi not paid for it.

Sorry for the soap opera.  

Later,  

Jimmy Pribble
1993 /S4 quattro

Jimmy's Audi S4 quattro Pages
http://pweb.netcom.com/~jkp.mail/index.html


>  -----Original Message-----
> From: 	Jimmy Pribble  
> Sent:	Tuesday, August 10, 1999 9:34 AM
> To:	AUDI S Cars Discussion List (E-mail); Quattro List (E-mail)
> Subject:	AOA won't pay for my Fuel Leak; please advise...
> 
> Fellow enthusiasts,
> 
> As some of you know, my 1993 S4 developed the known fuel leak behind the
> fuel filter on the passenger side of the car.  You know, the one that
> sprays a mist of fuel over the hot turbo.  Anyway, it's my understanding
> that this is a frequent failure on UrS4s and there is a FAQ on S-Cars
> Online that explains what to do in the event of this failure.  I followed
> the FAQ, took my car to the dealer, and contacted AOA for assistance.
> Apparently, they have paid for this repair in the past, for other
> customers.  Well, they would not put me in contact with either of the two
> previously helpful gentlemen referenced in the FAQ, instead assigning my
> case to another person.  
> 
> Anyway, this person called my wife last night and told her that AOA would
> not pay for the failure.  My wife is flipping out now because the car is
> at the dealer, possibly already repaired, and we have no idea what this
> repair might cost!  Now my wife is upset, and if you had any idea what our
> relationship went through to get to I place where I could get the car in
> the first place, you would realize that I am now ready to bestow GRIEF and
> WOE to anyone who dares to upset the delicate balance of her happiness.
> 
> So, what do I do?  Does anybody know anything about product liability law?
> What percentage of the cars have to fail, before it should be a recall
> item?  I suppose the first thing I need to do is request that anyone out
> there who has had this problem with their UrS4/S6, please contact me with
> as much information as you can provide (when, where, mileage, model year
> of car, etc.).  I would really appreciate that.  That should go a long way
> towards building a case.
> 
> If anyone knows the direct numbers of either Mike Decraene or Joe Bertrand
> at AOA, would you please pass them along to me.  Or, if there is a way to
> give them my number wk. (512) 320-5524, I would be much obliged.
> 
> My AOA case number is: 990263030
> AOA case worker is: Lisa Brown
> Her direct number is: (248) 340-4688
> 
> I would be grateful for any advice or assistance with this problem.
> 
> Best regards to all,
> 
> Jimmy Pribble
> 1993 /S4 quattro
> 
> Jimmy's Audi S4 quattro Pages
> http://pweb.netcom.com/~jkp.mail/index.html
> 
>