Re: Really bad TT ownership experience

["Rob Andrews" <randrews@austin.rr.com>]

Maybe the old call Audi of Germany might be in order...they are usually MUCH
more customer service oriented and insightful than AoA.  It really is
pitiful what happens at AoA as far as customer service and support.  What I
think they really need to do is revamp they way warranty work is done, so
every way claim is not such a hassle to get fixed.  The way I gather it is,
the less work done, the more dealer and his people, so it's only in their
interest to turn down warranty work if at all possible.  They need to change
the basis on the way the dealership receives.  How about for quality of
repairs, or customer repeat business, repeat business after warranty? When
the warranty expires, who in their right mind is going back to the dealer
for the same lousy service and workmanship (that some dealers do) and have
to PAY for it?  AoA you listening?  If instead, they could create loyalty in
the owner, most owners WILL pay for fair treatment, understanding, and GOOD
workmanship.  I know I will, and I'm sure most of the others on this list
will.

Later!
------------------------------------------------------------------
Rob Andrews -- Dell Home Sales
1800-879-3355 x 47218 Rob_Andrews@Dell.com
randrews@austin.rr.com
99 A4 2.8Q--too many toys to list...

----- Original Message -----
From: Richard Beels <beels@technologist.com>
To: <quattro@audifans.com>
Sent: Saturday, December 11, 1999 1:54 PM
Subject: Re: Really bad TT ownership experience


> Two points....
>
> >Instead, I get this attitude:
> >"You are a pain in the ass and an annoying customer.  You don't know how
to
> >properly drive a stick shift, and all of these grinds are because you are
> >either missing the shifts, or perhaps you are lying about things, or are
> >crazy.  There's nothing we can do to make you happy, because you are so
> >unreasonable."
> >
> >Well there is something that they can do to keep me happy.  FIX THE DAMN
CAR
> >AND LOSE THE ATTITUDE!!!!
>
> 1. Welcome to the club...   ;-)  The only nice people at AoA I've ever
come
> in contact with are the receptionist at the HQ and a couple of the people
> who answer the 800 number.
>
> 2.  Have you considered a different dealer for service?
>
> Cheers,
> Richard
> 88 90Q "Hannu" - K+N, new vac hoses, lubed U-Joint, still 0.0 bar....
> 88 Golf GTi - PRO Rally
>