Re: quattro-digest V1 #746

[Ed Skladany <eds@njcc.com>]

Agreed, I've always been pleased with Linda's service.
I've dealt with her for years and she's always
been helpful on tricky orders and I've also had her pay
for return shipping on an order where we miscommunicated
(I said fan resistor pack, she sent rad fan resistor, I 
wanted heater blower fan resistor).  Sure, she gets gruff
once in a while, but only when she's overwhelmed.  And it's 
never personal.  I like her.

She even faxed me a parts drawing once to look at so I could get 
the right engine air hose.

Ed Skladany
'93 90S (154K miles)
'84 4000S (510K miles)

> Date: Thu, 16 Dec 1999 23:38:30 -0500
> From: Sandy Duffy <sandyduffy@home.com>
> Subject: Fwd: Re: Meltdown at Carlsson
> 
> You said
> >Ok I have had a similar experience with Carlson parts.  I think Linda is a
> >Bit@&.  Anytime I get her she is in a mood, with a Tude!
> 
> I live in CT so I've never seen her.  I've  talked to her on the phone...lots.
> She always super busy but I come to believe she's the type of person
> who would be that way if she had nothing to do.  However, she always
> take the time to help me, sort out my half-a$$ed description of parts, cross-
> references them to local sources(considerable cheaper) or Audi, boxes
> them up,(that day) and sends them to me.  I've never had an incorrect part.
> And the one time she said she'd send a part red label and didn't, she shipped
> it red label the next day, freight prepaid and issued a UPS "call tag" to get
> the first part back on her dime.  She's got my credit card number on file
> and I've never had a billing error either!  have no complaints with her at
> all.
> She's great.  I just wish my local dealer was even half as competent.
> 
> Just my .02
> 
> Sandy