Another Shokan experience (x posted)

[Beer, Jerald S.]

I know there have been mixed reviews in the past, so I thought I would
share my experience. 
 
I recently purchased a used condenser for the 91 200q20v. It had a 6
month warranty. Upon install, it was discovered to be leaking at one of
the external seams. At first, Shokan wanted me to ship back the bad unit
and after inspection they would ship me another used unit. Or they would
immediately ship, charge me a second time and refund the charge when
they could confirm the original unit was defective. 

I declined that arrangement. After I explained where it was leaking,
pointed out that it didn't make sense for me to "imagine" a defect,
especially when I wanted a replacement and not a refund, and when I
further explained how I  even investigated repairing it on my $$ and
couldn't (need special equipment capable of handling upwards of 300psi),
and finally pointed out the unit was remarkably similar to the 10v
unit,(showing product knowledge)  and we hadn't even discussed
reimbursing me for the cost in parts and labor to install and remove,
they " graciously" agreed to ship the second unit. They also agreed they
didn't want the old one back (since it is an expensive doorstop) as I
pointed out it would be shipped back at their expense. 
 
So in the end the experience was OK, but I clearly had to demonstrate I
know what the heck I was talking about. When buying from them , I would
strongly recommend a credit card  and use a provider  who is not afraid
to go to bat for the customer (Amex is very good at that). 
 
Regards,
Jerry 
91 200qa (with ice cold AC)