Another Shokan experience (x posted)

[Ed Kellock]

Said the only know friend of Shokan in existence...

On 6/8/05, Emre Washburn <yumyjager at gmail.com> wrote:
> Jerald,
> 
> Did you miss this part of Shokan's website were it clearly shows their
> warranty/return policy? It states that warrantied items must be
> returned.
> 
> http://www.shokan.com/warranty.php
> 
> I can't see how returning a defective item to receive an exchange
> would warrant a bad experience. With buying used parts comes the risk
> of that part arriving defective, it's par for the course, and why you
> save over half of new cost. If you drove 100 miles to buy a new TV
> from Best Buy and when you got home it was found to be defective, do
> you think Best Buy would mail you a replacement, and let you keep the
> broken one?
> 
> Expecting a part vendor to just trust a perfect stranger that the part
> they sent to you is defective, and that you should not need to return
> it for proof is a bit absurd. That is not how you run a profitable
> business. I'm surprised they even let you keep the original unit. I
> know plenty of vendors that would not have done so. Consider yourself
> lucky.
> 
> 
> --
> Emre
> 92 //S4
> 90 Cq
> 40 valves 'O plenty!
> 
> 
> On 6/8/05, Beer, Jerald S. <jbeer at boosecasey.com> wrote:
> > I know there have been mixed reviews in the past, so I thought I would
> > share my experience.
> >
> > I recently purchased a used condenser for the 91 200q20v. It had a 6
> > month warranty. Upon install, it was discovered to be leaking at one of
> > the external seams. At first, Shokan wanted me to ship back the bad unit
> > and after inspection they would ship me another used unit. Or they would
> > immediately ship, charge me a second time and refund the charge when
> > they could confirm the original unit was defective.
> >
> > I declined that arrangement. After I explained where it was leaking,
> > pointed out that it didn't make sense for me to "imagine" a defect,
> > especially when I wanted a replacement and not a refund, and when I
> > further explained how I  even investigated repairing it on my $$ and
> > couldn't (need special equipment capable of handling upwards of 300psi),
> > and finally pointed out the unit was remarkably similar to the 10v
> > unit,(showing product knowledge)  and we hadn't even discussed
> > reimbursing me for the cost in parts and labor to install and remove,
> > they " graciously" agreed to ship the second unit. They also agreed they
> > didn't want the old one back (since it is an expensive doorstop) as I
> > pointed out it would be shipped back at their expense.
> >
> > So in the end the experience was OK, but I clearly had to demonstrate I
> > know what the heck I was talking about. When buying from them , I would
> > strongly recommend a credit card  and use a provider  who is not afraid
> > to go to bat for the customer (Amex is very good at that).
> >
> > Regards,
> > Jerry
> > 91 200qa (with ice cold AC)