[BiturboS4] Blown Turbos (Non-Chipped S4) - Update

[Bruce Mendel]

I agree.....if this were about a one-off failure that occurred after
warranty, or due to chipping, it would be one thing. However, this is a
known problem that affects many stock cars in the same model lineup, some
before, some after warranty.

Once that becomes known, it is Audi's job to identify the problem and
recall/repair ALL the potentially affected units, or if they want to avoid a
recall, to take care of people that experience this problem after warranty
and/or extend the powertrain warranty or turbo warranty to give customers
peace of mind.

It's like you know you have a weak staircase and people have fallen through
it before. You do not tell anyone you have a weak staircase, but rather say:
"Anyone that falls through the staircase after 9PM will not get an ambulance
or get their broken bones set."

If you did not know the staircase was weak and prone to failure to begin
with, no one would think anything of the 9PM limitation. Once you know it's
weak, that statement defines "weasel".

Bruce
01' S4, stock turbos
----- Original Message -----
From: "California Fields" <cfields72 at hotmail.com>
To: <biturbos4 at audifans.com>
Sent: Saturday, April 12, 2003 12:32 PM
Subject: RE: [BiturboS4] Blown Turbos (Non-Chipped S4) - Update


> [ Converted text/html to text/plain ]
>
> Scott, while I understand what you are saying, this is EXACTLY what leads
to
> poorly managed companies, "Their responsibilities end when the warranty
runs
> out."  On the contrary, what separates a great company from a poor one is
the
> ability to maintain customer service responsibilities even AFTER the
company's
> obligation.  When companies say, "oops, you're over our 50k limit, sorry
but
> your SOL," they significantly reduce peoples' trust and willingness to
> consider their product again.  This is especially the case when a product
(S4)
> had KNOWN weaknesses where problems were/are likely to develop. By denying
customers
> service on a clearly inferior product (the turbo design that is), they
risk
> alienating what keeps them in business - return customers.
>
> I hope our fellow S4 owner takes it to 'em and gets the coverage he
deserves.
> ------------------------------
>
> Carter Fields, San Francisco
> 2001.5, GIAC-X, Miltek 3" cat-back, Strat. shifter, Strat. DVs, A-pillar
boost
> gauge
> ------------------------------
>
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> ===References:===
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