[BiturboS4] S4 Blown Turbos - Update - Audi's Preliminary Diagnosis

[j y]

Carter,

Thanks for the feedabck.

Thank god - I am past that point with the dealer.

The are replacing the turbos and my real concern was
whether I am getting the upgraded turbos or not.

One of the other listers (Kjos) had a similar turbo
problem under warranty and had his replaced. He was
KIND enough to check his invoice, and the part nbrs
that I was given by Audi, match the part nbrs on his
invoice.

His S4 is MY 2001, and mine is MY 2000.

But, I am still expecting a phone call from AoA as
confirmation too - since I placed the car before Kjos
gave me his info offline.

At this point, I want to see if AoA FOLLOWS UP from a
CUSTOMER SERVICE perspective.

To be honest, I had problems with my E36 M3, and Volvo
850R, before purchasing the S4. If I had to rank each
company in terms of customer service, I would rate
them as follows:

BMW

Audi

Volvo (this was prior to FORD's ownership - CS was so
unresponsive - I won't even consider giving them my
$$$$)

jy

--- California Fields <cfields72 at hotmail.com> wrote:

---------------------------------

JY, whether you have OEM clamps or twist-ties or
whatever on the BPV hoses makes no difference. Don't
let Audi make that as an excuse. As long as the hose
is clamped down on the tube, no pressure is escaping.
Tell them you took out your BPVs once to inspect
them...and you put them back with a different clamp.
That's not illegal!
------------------------------
Carter Fields, San Francisco2001.5, GIAC-X, Miltek 3"
cat-back, Strat. shifter, Strat. DVs, A-pillar boost
gauge------------------------------>From: j y >To:
biturbos4 >Subject: [BiturboS4] S4 Blown Turbos -
Update - Audi's Preliminary Diagnosis >Date: Thu, 17
Apr 2003 00:18:32 -0700 (PDT) > >To The List, > >Well,
I made that visit to my local Audi dealer today >and I
must admit, it was like going to the doctor to >get a
flu shot. You don't want that BIG needle headed >your
way - cause u know it's gonna hurt. > >To make a long
story short - the official Audi >diagnosis is blown
impellers (spelling?) - both >turbos. > >They have no
clue as to how this could happen and want >to break
down the engine. They speculate that >something got
into the intake system but cannot figure >out how it
could have gotten by the intercoolers and >damage both
impellers. The siren (like a police car) >sound that I
hear are the distorted impellers >according to the
Audi tech. > >I inquired whether this impeller damage
could have >been as a result of excessive heat causing
warpage and >breaking off of the impeller blade(s) on
the turbos? >He would not say yes/or no. His answer
was the same >"need to break down the engine and
investigate." > >Since there have been documented
problems with the oil >inlets on Y2K and early 2001
S4s - I figured that >excessive heat damage due to
inadequate oil flow was a >potential culprit. >
>Anyway, "the 'ballpark' estimate to replace two
turbos >with direct replacements + labor will about
$6500" >according to the Service Mgr. > >Again, the
Service Mgr said "Audi's policy is to go >50/50 with
customers out of warranty as goodwill." He >said "that
Audi's rationale behind this is a >pro-rating based on
a 100k mi expected engine life." > >Thus, I have 52k
mi on my S4 - so Audi considers my >engine to be 50%
depreciated based on a 100k mi >standard. > >I
understand this but I still have a personal problem
>if the damaged impellers are a result of excessive
>heat or manufacturer's defect. > >I left my S4 at the
dealer and said "that I would >think about Audi's
50/50 offer." I will be asking for >something in
writing from the dealership confirming >this 50/50
proposition. > >On another note, I replaced the
Stratmosphere DVs with >the OEM Bosch DVs before going
to the dealer. Well, >they noticed that the DVs had
been swapped out - >beause the OEM clamps on the Bosch
DVs cannot be >gotten in the aftermkt and I didn't
keep the orginal >OEM clamps. > >So, no OEM clamps on
the Bosch DVs leaves one open for >questioning at the
dealer. Regardless, this little >incident did not
change their proposal to me. > > > > > > > > > >
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