[BiturboS4] Blown Turbos - Another Update - Change In Perspective About AoA

[Bruce Mendel]

Sounds more than reasonable, but I'd want them to find the cause of the
shavings that got in there....something must have let go in the internals??
Otherwise, how do you know it won't happen again? And how long is the
warranty on the repairs?
----- Original Message -----
From: "j y" <jimnetpa at yahoo.com>
To: "biturbos4" <biturbos4 at audifans.com>
Sent: Saturday, April 26, 2003 3:25 AM
Subject: [BiturboS4] Blown Turbos - Another Update - Change In Perspective
About AoA


> To The List,
>
> I paid another visit to the Audi dealer yesterday
> (Friday - April 25th). My beloved Imola Y2K S4 was in
> major surgery.
>
> The engine was completely out of the car. The dealer
> showed me the damaged starboard (right side - for
> non-boaters) turbo. The impeller was clearly damaged.
>
> The dealer stated "that a foreign object must have
> damaged the impeller." In his professional opinion
> "the cause of damage was not mechanical/design defect
> or turbo coking."
>
> The dealer also discovered "metal shavings" in the
> starboard intercooler. They could not find any other
> foreign objects in the intake system aside from the
> metal shavings.
>
> So, the final count is one damaged turbo and one
> damaged intercooler, car is 2.9k mi out of warranty.
>
> After viewing various parts of my engine (intake
> system, turbos, inter-coolers, etc.)in a stripped
> state, I have to conclude that "coking" was not the
> issue with my S4.
>
> Since the S4 intake is basically a closed system, I am
> at a loss on the "metal shavings" that I observed in
> the intercooler. The only mod that I made to S4 (prior
> to my turbo failure) was the installation of
> Stratmosphere DVs. Nothing else.
>
> AoA is still willing to go 50/50 on repairs which now
> includes two (2) new inter-coolers and the replacement
> of the turbos. An additional hour of labor (for the
> inter-coolers) is also included.
>
> My out of pocket will increase from $2700 to
> approximately $3k. Too late for K04s, the dealer
> already installed the updated K03s.
>
> While the dealer had the engine out of the car, they
> discovered a significant coolant leak, and will be
> replacing my coolant reservoir too.
>
> As I mentioned in previous posts, my car has serviced
> EXCLUSIVELY at THIS Audi dealer. I told them to check
> the service computer. They did  - nothing they could
> say.
>
> Some advice, make sure that you continually take your
> car to the SAME Audi dealer for servicing. Also, if
> you are the original owner, try and use the dealer
> where you purchased the car for servicing too. I know
> that this is a NO BRAINER - but I am surprised at how
> many car owners break these simple practices.
>
> In closing,I am OUT of WARRANTY and they is no CLEAR
> CUT evidence that my blown turbo is the result of a
> mechanical defect (of production origin). So, I have
> to give AoA credit for continuing to honor their
> original offer of 50/50.
>
> jy
>
> P.S. I want to thank those who e-mailed me "off-line"
> with support and suggestions. You guys know who you
> are.
>
>
>
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