[BiturboS4] Blown Turbos - Another Update - Change In Perspective About AoA

[j y]

Bruce,

good points..I plan on following up with the dealer.

They told me that they "have NO clue as to the origin
of the metal shavings."

So, I will not push the point beyond reason...at this
point it's a GRAY area...blame could be tossed around
from both sides...I'll take 50/50 on the repairs w/o
full explanation...remember..I am technically out of
warranty...they could have told me to pound sand..and
that would left me with no viable remedy outside of
litigation.

I do not have to go that route. As I mentioned in an
earlier post, "Wally and Ian were correct when they
stated that a 50/50 offer was fair, and probably the
best that I would get" (man, I hate giving Wally
credit for ANYTHING).

Under current circumstances (no CLEAR CUT evidence of
defective manufacturing with respect to the turbos),
the 50/50 proposal from AoA is more than reasonable
(since I now have to get new intercoolers too).

Yes, I am getting a 50% discount on parts and labor at
retail prices (as some have told me off-line), but I
wanted Audi "to have some skin in the game", and AoA
did step up to the plate. You can bet that I will be
checking the warranty from AoA for this $6k ($3k is on
me)job.

jy

--- Bruce Mendel <brucem105 at comcast.net> wrote:
> Sounds more than reasonable, but I'd want them to
> find the cause of the
> shavings that got in there....something must have
> let go in the internals??
> Otherwise, how do you know it won't happen again?
> And how long is the
> warranty on the repairs?
> ----- Original Message -----
> From: "j y" <jimnetpa at yahoo.com>
> To: "biturbos4" <biturbos4 at audifans.com>
> Sent: Saturday, April 26, 2003 3:25 AM
> Subject: [BiturboS4] Blown Turbos - Another Update -
> Change In Perspective
> About AoA
>
>
> > To The List,
> >
> > I paid another visit to the Audi dealer yesterday
> > (Friday - April 25th). My beloved Imola Y2K S4 was
> in
> > major surgery.
> >
> > The engine was completely out of the car. The
> dealer
> > showed me the damaged starboard (right side - for
> > non-boaters) turbo. The impeller was clearly
> damaged.
> >
> > The dealer stated "that a foreign object must have
> > damaged the impeller." In his professional opinion
> > "the cause of damage was not mechanical/design
> defect
> > or turbo coking."
> >
> > The dealer also discovered "metal shavings" in the
> > starboard intercooler. They could not find any
> other
> > foreign objects in the intake system aside from
> the
> > metal shavings.
> >
> > So, the final count is one damaged turbo and one
> > damaged intercooler, car is 2.9k mi out of
> warranty.
> >
> > After viewing various parts of my engine (intake
> > system, turbos, inter-coolers, etc.)in a stripped
> > state, I have to conclude that "coking" was not
> the
> > issue with my S4.
> >
> > Since the S4 intake is basically a closed system,
> I am
> > at a loss on the "metal shavings" that I observed
> in
> > the intercooler. The only mod that I made to S4
> (prior
> > to my turbo failure) was the installation of
> > Stratmosphere DVs. Nothing else.
> >
> > AoA is still willing to go 50/50 on repairs which
> now
> > includes two (2) new inter-coolers and the
> replacement
> > of the turbos. An additional hour of labor (for
> the
> > inter-coolers) is also included.
> >
> > My out of pocket will increase from $2700 to
> > approximately $3k. Too late for K04s, the dealer
> > already installed the updated K03s.
> >
> > While the dealer had the engine out of the car,
> they
> > discovered a significant coolant leak, and will be
> > replacing my coolant reservoir too.
> >
> > As I mentioned in previous posts, my car has
> serviced
> > EXCLUSIVELY at THIS Audi dealer. I told them to
> check
> > the service computer. They did  - nothing they
> could
> > say.
> >
> > Some advice, make sure that you continually take
> your
> > car to the SAME Audi dealer for servicing. Also,
> if
> > you are the original owner, try and use the dealer
> > where you purchased the car for servicing too. I
> know
> > that this is a NO BRAINER - but I am surprised at
> how
> > many car owners break these simple practices.
> >
> > In closing,I am OUT of WARRANTY and they is no
> CLEAR
> > CUT evidence that my blown turbo is the result of
> a
> > mechanical defect (of production origin). So, I
> have
> > to give AoA credit for continuing to honor their
> > original offer of 50/50.
> >
> > jy
> >
> > P.S. I want to thank those who e-mailed me
> "off-line"
> > with support and suggestions. You guys know who
> you
> > are.
> >
> >
> >
> > __________________________________
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>
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