[Biturbos4] Dealer excuses...

[audibiturbo@aol.com]

AoA has a history and pattern of denying warranty claims.  Clearly this comes from corporate as it's widespread.  It does appear to be most prevalent in the Northeast, but that could be skewed since the NE region has sales disproportionately higher than the other regions.  There is a similar thread right now going on over at the main Audifans list.  
Not only have I personally experienced AoA's deceitful tactics, but have personally spoken to many others with similar circumstances and experiences.  I understand Audi has lost so much market share due to these warranty claims problems that they have a whole department dedicated to "conquesting" back lost Audi owners.  A little late, since many will *never* purchase a new Audi again.
 
Mark Rosenkrantz  (LOVE the products, dislikes the AoA corporate policies and tactics).
 
-----Original Message-----
From: Quincy Chiang <b5quattro at shaw.ca>
To: biturbos4 at audifans.com
Sent: Wed, 03 Aug 2005 17:28:09 -0600
Subject: Re: [Biturbos4] Dealer excuses...


Hi all,

Picked up my car from the dealer at lunch today, they were sticking to their 
story, and they say Audi (AoA) is the one telling them not to cover this under 
warranty.

So I spoke to a salesman right afterwards, with the service manager happened to 
be close by, asked him if they still offer tinting and clearbra for customers 
before they pick up the brand new car. He said yes, so then I told them about my 
case and he agrees that he can't see why tint would cause a problem.

So then I asked him what happens if the power windows fail on a car they tinted 
for customers, at that point the service manager spoke up, telling me that he's 
seen many window regulators go, and most if not all of them are tinted. He 
claimed he's told the sales department about these problem and are trying to get 
them not to put tint on anymore. He said in such a case either the sales 
department or the customers would have to pay. I find it hard to believe, told 
him so and said to offer these service/products then turn around and void the 
warranty on the customer without prior warning is just unacceptable, making the 
dealer look really bad.

I kept using that point, with a polite yet assertive attittude, eventually the 
service manager said he'll give me the benefit of the doubt this time and OKed 
the replacement, but next time I'll have to pay. Whatever, my warranty will be 
gone in November anyways, either I won't be going back, or my car will be long 
gone.

This whole thing is just absurd, but I guess I should be happy that I got want I 
requested this time.

Quincy


----- Original Message -----
From: Quincy Chiang <b5quattro at shaw.ca>
Date: Wednesday, August 3, 2005 8:25 am
Subject: [Biturbos4] Dealer excuses...

> Hi all,
> 
> My car is at the dealer right now for an pre-sell inspection (at 
> the potential buyer's request), and I thought I'd get them to look 
> at a few other things.
> 
> 1. Shifter squeaks a little in 1st and 2nd - they couldn't hear 
> the squeak, or course!  They claim these cars are so tight that 
> any bit of vibrations will get transimitted through, that's 
> utterly BS cause it happens even when the car's off!
> 
> 2. Rattle at the rear suspension - I have Stasis Tracksport 
> coilovers, and this noise has been getting worse over the last 
> year.  It sounds like something is loose when going bumps and 
> rough roads.  I've looked and couldn't find anything, dealer 
> claimed they found the cause, loose rear spring perches.  They 
> said the springs can move freely when the wheel is off the ground. 
> I don't remember seeing that when I inspected the car myself, and 
> even so there's no way the rear wheels would be completely 
> unloaded under normal driving conditions.  Someone at AW suggests 
> looking at the rear brake pads, if they are not seated properly or 
> if the anti-rattle springs somehow came loose, they they would 
> rattle.  I told my service advisor hopefully they check that out.
> 
> 3. This it the one that kills me, clicking noise from driver side 
> front window when rolling up/down.  It's not that bad, but you can 
> definitely hear it.  Knowing Audi/VW's history with crappy power 
> window design, I just know it's gonna fail soon after the noise 
> started to show.  Well the dealer heard it, after taking off the 
> door panel off, they claim my tint is causing the now thicker 
> windows to rub or something like that and they can't warranty it 
> because of the tint.  I was at work yesterday when they called and 
> I didn't quite grasp the ridiculousness of their so-called 
> explanation until I got home last night.  I mean can they come up 
> with a lamer excuse?!
> 
> I'll have to have a better talk with my service advisor and 
> probably the tech when I go pick up the car today, this is just 
> plain stupid.  This makes me wonder of the whole point of warranty 
> (I have till end of November), and I'm loosing faith for my local 
> dealer even more.
> 
> Sorry for the rant, any comments are welcome.
> 
> Quincy
> '01.5 S4 - maybe gone soon
> '90 CQ - old faithful
> 
> 
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> Biturbos4 at www.audifans.com
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> 

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