"INSP"

[Brett Dikeman]

At 8:29 PM -0400 10/13/00, KAMMLER1 at aol.com wrote:

>I was just wondering if any of you might have an idea as to how get the
>message "INSP" to stop flashing in the odometer slot of my '98 A4 1.8T. I
>*just* went to the dealer a couple days ago to have the 30,000 mile service
>done, and a few other things attended to. Is this message important, or just
>a reminder based on mileage?
>
>It would be very inconvenient for me to return to the dealer (distance), but
>I will if some special tool must be used to reset the message.

Some special tool.

Ask to speak to the service manager when you call.  Inquire as to why 
the car thinks it hasn't had its 30,000 mile servicing, and inquire 
as to what else wasn't done that should have been.

Don't expect someone to come out and get the car, but do expect(or at 
least ask for) something for the trouble, like a free oil change or 
something.

When the little card comes from AoA asking how the servicing went(I 
assume AoA does this, most car companies do now)...write it in. 
"Dealer forgot to reset service interval, had to take the car back a 
second time at great inconvenience."

If the dealer "made things right again", put that in too and note 
your satisfaction level appropriately.  It  shows to AoA that yes, 
the dealer screwed up, but gee, look at that, their service manager 
did a great job making you a happy customer again, gee whiz, he/she 
must be doing something right.

Brett
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Brett Dikeman				Systems Engineer
CFN(formerly iClick, Inc)			914-872-8043
120 Bloomingdale Rd.			914-872-8100(fax)
White Plains, NY 10605			http://www.iclick.com
PGP Fingerprint: 06C2 5D5B D2B4 7626  BB24 2BBC 9E4A C8B3
PGP Key location: http://pdikeman.ne.mediaone.net/pgp/brett.pgp