Jim Ellis settles lawsuit

[David Head]

For those that don't want to cut and paste:
A lawsuit against an upset customer who complained on the Internet about
                 service he received at a Cobb County car dealership was
resolved after the
                 customer and the head of the dealership met.

                 Jim Ellis, chief operating owner of Jim Ellis Motors, and
George Mantis, a
                 Georgia Tech graduate student, met Friday to discuss their
problems.

                 Mantis had complained on the Web site VWvortex about problems
getting his
                 car serviced at Jim Ellis Motors.

                 The message received numerous postings in support, some of
which caused
                 concern for the safety of Ellis' employees, the car dealer
said.

                 Jim Ellis Motors and its manager, William Farmer, filed suit
against Mantis in
                 November, alleging libel and stalking.

                 But in a posting on the same site that Mantis used to air his
complaints, Ellis
                 said the suit was the result of a lack of understanding about
how the Internet
                 works and of concern for the well-being of his employees.

                 "We're not about suing our customers," he said. "We're about
trying to please
                 our customers."

                 Mantis, also in a posting on the Internet, said the meeting
resulted in an apology
                 from Ellis and a pledge of "renewed commitment to customer
care" at the
                 dealers

Steve Jensen wrote:

> Our local VW/Audi "dealer" has dropped their lawsuit against a dissatisfied
> customer:
>
> http://www.accessatlanta.com/ajc/epaper/editions/thursday/metro_c3f061860450
> 80430051.html
>
> I love the next to last paragraph:
>
> <<"We're not about suing our customers," he (Ellis) said. "We're about
> trying to please our customers." >>
>
> What's that gagging sound I hear from Atlanta listers?
>
> -Steve Jensen
> 87 5kcstq