time to de-list bad vendors?

[Kneale Brownson]

--
I've ordered repeatedly from Rod without ever talking to anyone there.  It
may be that if you call, he doesn't save your credit card number, but if
you e-mail an order and then fax him the credit card number (I think that's
the process I used several years ago), you can do it all by e-mail
thereafter.  He notified me when my credit card date had expired and I sent
him a new one.  My only problem with Parts Connection has been the number
of "dealer-only" parts, some of which I've been able to get at other
non-dealer sources.  I think "dealer only" is the standard reply whenever
there is a part they don't carry.

At 09:00 PM 09/14/2002 -0700, auditude at cox.net wrote:

>DGraber460 at aol.com wrote:
> >
> > JShadzi at aol.com writes:
> >
> > > If I need to mail order a part I go with Rod @ TPC everytime, he's
> > > amazing, dozens of orders and never one mistake, great
> > > communication, I don't waste my time trying other vendors, I just
> > > know he's going to get it right.  His price
> >
> > Couldn't agree more. He is always very competitive on price and I have
> > never had a wrong part or problem of any sort. He doesn't always have
> > stock, but if he's got it, I get it, and it's right. Simple e-mail and
> > it's on its way. I enjoy doing business with people like him.
>
>Hey, wait a sec.  Are you saying you can just email to get an order
>sent?  I always seem to have to call
>to confirm everything, such as CC number to use.  Perhaps he's got too
>much of my information, past
>addresses and CC number, and I need to clear some of that out of his file
>for me?
>
>It would be much easier just to email and not have to use the
>phone.  Interesting.
>
>Later,
>
>Ken
--