time to de-list bad vendors?

[DieMarthaDie at aol.com]

In a message dated Mon, 16 Sep 2002 1:11:50 PM Eastern Standard Time, msvphoto at pacbell.net writes:

> More kudos for Rod @ TPC. Never a problem, and always a transaction that
> typifies what *great* customer service is all about. I still can't believe
> the ignition switch for our new-to-us '95 A6 q Avant I received on Friday
> was only 10 bux, but it was, and was the latest revision
> too.  Never a wrong
> item shipped, always great prices.

I placed my first order with TPC (via Andy) on the recommendation of a lister.  They gave me a great price, had it in stock in a PA warehouse and would drop it to my PA mechanic so it would be one day.  I was happy, until my mechanic called a week later to ask if I was planning on supplying them the parts or not (e-brake cables)...  I called Andy, he knew who I was, checked his records, found that the warehouse told him they shipped it and then couldn't provide a tracking number.  He overnighted the correct parts from his location (on his dime) and said to send back the second set if they ever really showed up.  He was honest, courteous and acknowledged THEIR mistake in the best way possible.  Haven't dealt with Rod yet as you guys keep him on the phone every time I call ;)

John
90V8Q
83CGT

PS - is it possible to create an easy form for checking a sad/happy face for feedback on vendors?  kinda copy the eBay model?