Customer Service Action re: Ignition Coils

[Huw Powell]

> Yeah, right.  They had their backs against the wall and were dragged
> kicking and screaming to do the right thing because of the bad press

haven't you folks ever seen Fight Club?

it's been a *long time* since multinational corporations were under any
pressure at all to actually "have a conscience."  It's all about profit,
end of story.  Don't romanticize the companies just because they make a
romanticizable product...

> My sister who works at a big five Law Firm says the bad coils (and the
> family of six potentially being run over by an 18 wheeler because of it
> etc.) was what everyone was talking about at her firm after the NYT
> article came out.

Uh, every time I am on the road in *anything* I worry about what might
happen if something weird goes wrong.

I think in the last two weeks there have been at least five reports of
"sudden car death" on this list.  Each one of those could have been
life-threatening, but since the cars are older and under our own care we
tend not to think of it as being "someone else's responsibility."

I know a new or almost new car should generally be more reliable - but
*anything* can and will happen from time to time.  Personally I tend to
think of cars under 50k miles as less reliable - the bugs aren't worked
out, yet.  Whereas my coupe at 310k... perfectly reliable...

Also, personally, I think the Globe writer went overboard with his
second article, the one with 20-odd emails being quoted.  Statistically
insignificant and not really newsworthy, and also it kind of piled the
gripe on a bit more.  One hopes the announcement of the "recall" will
also be in the auto pages as well as the business section.

Um, I keep typing... the new article, about the "recall," also referred
to "alleged" unintended acceleration problems, without mentioning the
fact that the cars were exonerated.  That is no longer "alleged," it is
"unfounded allegations."

Oh well, once the press gets running with something it often gets out of
control for a bit before the issue gets totally forgotten.  The former
is a great freedom, the latter a sad judgement on people's attention spans.

And as far as the folks who are terrified of their cars... what ninnies.
  Any time you hit your brakes might be the last, if a line blows open
at the wrong time.  La la la...

--
Huw Powell

http://www.humanspeakers.com/audi

http://www.humanthoughts.org/