Shokan Power Steering Hose Update

[Robert Myers]

I see you've met Shokan's business manager, Ben Dover.  ;-)


At 01:21 PM 1/4/2005 -0500, TooManyAudis at aol.com wrote:

>Let's get to the bottom of this!
>
>I called again today to ask if Shokan's high pressure power steering hose
>(443 498 892C) was made by the OE manufacturer of Audi's power 
>steering  hoses.
>I was told that yes, all their parts are OE manufacturer.
>
>I then posed the question, "Why, if this is the same part that is available
>through the dealer (That's what OEM means, correct?), are you telling me 
>that
>buying my hose through the dealer will solve my problem?"
>
>Again, I was told that the dealer hose will solve my problem.  I was  then
>given the choice to: buy a used hose from them, return the part for 
>a  refund or
>buy a hose from the dealer.  I was also told that if this hose  makes noise
>on my car, chances are an exchange hose from them will also make the  same
>noise.
>
>I don't have a problem returning the hose for a refund.  What I do  have a
>problem with is being told that the problem lies with my car, not 
>their  hose.
>My old hose did not have a noise problem.  I didn't spend $136  for a hose,
>plus many hours of my time to have the result be an unsatisfactory  repair.
>
>Now, in order to fix this, I need to do the job again, as well as spend
>another $20 or $25 in Pentosin.
>
>Apparently, I am not the only one with this problem?
>
>Any thoughts as to what should be done?
>
>Tom Werner
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