Making a profit was Re: Houston we have a problem

[Chris Semple]

Wow, step away from the computer for a day and come back to more press 
than the NH Primary!
Ordinarily I'm inclined to let critiques wash away, but I'm moved to 
comment on this one, not because of one persons dis-satisfaction with a 
purchase, but by the many positive comments(and even calls) I've gotten. 
Thank you all for the support and kind words, I am moved!

It's been some 18+yrs on the Qlist(thanks Dan!), my thoughts go to the 
great friends and Audi cohorts I've met long before I owned a parts biz. 
I've been lucky enough to travel around the country, and crash on 
listers couchs, eat their food, and swap great stories. I know phone 
numbers I wouldn't hesitate to call at 2am "my tow rig's busted!", and 
I've returned the favour for guys jammed up at track days and ProRally 
events. It's about the spirit of it all, in-car, or out. I'm blessed to 
be in a business I *enjoy* doing every day, I know not everyone has that 
luxury.

To Jack, or anyone with a concern, my door(phone) is always open. As a 
small business owner, working in a niche market, I do know that every 
sale matters. In the 10+ yrs of Force 5, we've grown from er, just me, 
to 6 employees total. While I'm no longer involved in every sale, as an 
owner it does come down to me, to train my crew, to ensure quality, 
value, and keep the lines of communication open to make sure that every 
client gets what they're expecting(or more). It's a lot easier to agree 
on what a good used wheel looks like for an '08 A4q than an '86 5000tq 
for example. Or why I'd recommend new on ebrake cables, or reman'd ABS 
pumps(A4/A6)...   100% customer satisfaction may be a business owners 
dream, but that doesn't keep us from striving for it :)

-Cheers
-Chris Semple, owner
-Concord NH
'84 4000q
     '02 Allroad 6spd
          '08 E350 Club



>
> -----Original Message-----
> From: Wylie Bean<theringmeister at triad.rr.com>
> To: Quattro list<quattro at audifans.com>; j123fs<j123fs at aol.com>
> Sent: Mon, Jan 9, 2012 3:44 pm
> Subject: Making a profit was Re: Houston we have a problem
>
>
> On 1/7/2012 7:42 PM, j123fs at aol.com wrote:
> ... and if you think he's out to help the Audi/VW community you are sadly
> istaken, he is just like any other single minded businessman - to make money."
> Yeah, because running a BUSINESS at a loss usually works really well.  Far be it
> or him to serve the Audi community and make a (good?) living. This kind of
> ttitude never ceases to amaze me.  Why else would anyone put up with the BS it
> akes to own/run a business?
> Wylie Bean
> 0 cq
> 1 90q20v
> 2 UrS4
> 8 Q7
>