Making a profit was Re: Houston we have a problem
Chris Semple
chris at force5auto.com
Tue Jan 10 18:40:50 PST 2012
Wow, step away from the computer for a day and come back to more press
than the NH Primary!
Ordinarily I'm inclined to let critiques wash away, but I'm moved to
comment on this one, not because of one persons dis-satisfaction with a
purchase, but by the many positive comments(and even calls) I've gotten.
Thank you all for the support and kind words, I am moved!
It's been some 18+yrs on the Qlist(thanks Dan!), my thoughts go to the
great friends and Audi cohorts I've met long before I owned a parts biz.
I've been lucky enough to travel around the country, and crash on
listers couchs, eat their food, and swap great stories. I know phone
numbers I wouldn't hesitate to call at 2am "my tow rig's busted!", and
I've returned the favour for guys jammed up at track days and ProRally
events. It's about the spirit of it all, in-car, or out. I'm blessed to
be in a business I *enjoy* doing every day, I know not everyone has that
luxury.
To Jack, or anyone with a concern, my door(phone) is always open. As a
small business owner, working in a niche market, I do know that every
sale matters. In the 10+ yrs of Force 5, we've grown from er, just me,
to 6 employees total. While I'm no longer involved in every sale, as an
owner it does come down to me, to train my crew, to ensure quality,
value, and keep the lines of communication open to make sure that every
client gets what they're expecting(or more). It's a lot easier to agree
on what a good used wheel looks like for an '08 A4q than an '86 5000tq
for example. Or why I'd recommend new on ebrake cables, or reman'd ABS
pumps(A4/A6)... 100% customer satisfaction may be a business owners
dream, but that doesn't keep us from striving for it :)
-Cheers
-Chris Semple, owner
-Concord NH
'84 4000q
'02 Allroad 6spd
'08 E350 Club
>
> -----Original Message-----
> From: Wylie Bean<theringmeister at triad.rr.com>
> To: Quattro list<quattro at audifans.com>; j123fs<j123fs at aol.com>
> Sent: Mon, Jan 9, 2012 3:44 pm
> Subject: Making a profit was Re: Houston we have a problem
>
>
> On 1/7/2012 7:42 PM, j123fs at aol.com wrote:
> ... and if you think he's out to help the Audi/VW community you are sadly
> istaken, he is just like any other single minded businessman - to make money."
> Yeah, because running a BUSINESS at a loss usually works really well. Far be it
> or him to serve the Audi community and make a (good?) living. This kind of
> ttitude never ceases to amaze me. Why else would anyone put up with the BS it
> akes to own/run a business?
> Wylie Bean
> 0 cq
> 1 90q20v
> 2 UrS4
> 8 Q7
>
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