Making a profit was Re: Houston we have a problem

[dgraber460 at aol.com]

While not wanting to add to the already "enough" I _must_ post that this is the most mature response to criticism I've ever encountered.
Speaks totally of the character of the writer!! Well Done.
Also - you are welcome on my couch any time coming through Denver. That invitation goes to other listers as well.
If any of you are coming through Denver and don't let us local crazies buy you a beer - shame on you. We're a rather hospitable group!
"All for one - one for all". (sap mode off...and back to our unregularly unscheduled program).


Dennis 
Denver

720-838-0558 (you comin through Denver this better ring!)



-----Original Message-----
From: Chris Semple <chris at force5auto.com>
To: quattro <quattro at audifans.com>
Sent: Tue, Jan 10, 2012 7:41 pm
Subject: Re: Making a profit was Re: Houston we have a problem


Wow, step away from the computer for a day and come back to more press 
han the NH Primary!
rdinarily I'm inclined to let critiques wash away, but I'm moved to 
omment on this one, not because of one persons dis-satisfaction with a 
urchase, but by the many positive comments(and even calls) I've gotten. 
hank you all for the support and kind words, I am moved!
It's been some 18+yrs on the Qlist(thanks Dan!), my thoughts go to the 
reat friends and Audi cohorts I've met long before I owned a parts biz. 
've been lucky enough to travel around the country, and crash on 
isters couchs, eat their food, and swap great stories. I know phone 
umbers I wouldn't hesitate to call at 2am "my tow rig's busted!", and 
've returned the favour for guys jammed up at track days and ProRally 
vents. It's about the spirit of it all, in-car, or out. I'm blessed to 
e in a business I *enjoy* doing every day, I know not everyone has that 
uxury.
To Jack, or anyone with a concern, my door(phone) is always open. As a 
mall business owner, working in a niche market, I do know that every 
ale matters. In the 10+ yrs of Force 5, we've grown from er, just me, 
o 6 employees total. While I'm no longer involved in every sale, as an 
wner it does come down to me, to train my crew, to ensure quality, 
alue, and keep the lines of communication open to make sure that every 
lient gets what they're expecting(or more). It's a lot easier to agree 
n what a good used wheel looks like for an '08 A4q than an '86 5000tq 
or example. Or why I'd recommend new on ebrake cables, or reman'd ABS 
umps(A4/A6)...   100% customer satisfaction may be a business owners 
ream, but that doesn't keep us from striving for it :)
-Cheers
Chris Semple, owner
Concord NH
84 4000q
    '02 Allroad 6spd
         '08 E350 Club

>
 -----Original Message-----
 From: Wylie Bean<theringmeister at triad.rr.com>
 To: Quattro list<quattro at audifans.com>; j123fs<j123fs at aol.com>
 Sent: Mon, Jan 9, 2012 3:44 pm
 Subject: Making a profit was Re: Houston we have a problem


 On 1/7/2012 7:42 PM, j123fs at aol.com wrote:
 ... and if you think he's out to help the Audi/VW community you are sadly
 istaken, he is just like any other single minded businessman - to make money."
 Yeah, because running a BUSINESS at a loss usually works really well.  Far be 
t
 or him to serve the Audi community and make a (good?) living. This kind of
 ttitude never ceases to amaze me.  Why else would anyone put up with the BS it
 akes to own/run a business?
 Wylie Bean
 0 cq
 1 90q20v
 2 UrS4
 8 Q7

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