[s-cars] Dealer crunched my wife's head

[Richard Beels]

Tell the friends.  Have them all call in during the same day.  Tell them to
say that they are concerned about this (lack of) level of service and, "If
this is the normal way things are handled?".  And that if it is, they
"might have to take their business elsewhere and let their friends in the
market for a new car know that they don't stand behind their work, etc..."

And also call the TV station, but make sure they a> don't advertise on that
channel and b> the owner isn't married to the station manager's sister or
something like that.


At 12/05/2002 at 18:02, Shakespearean monkeys danced on Richard Molk's
keyboard and said:
>Newest update to the dealer crunched my wife's 95 S6 head when he
>changed the timing belt:
>
>After the letter to the dealer, the troubleshooter they have called me
>to say they are fine with waiting for a third party to handle the
>situation. In with the letter I sent them was the copy of my complaint
>sent to DMV department of Dealers and Repairers. So I assume Hoffman
>Audi is prepared to just let it all sit until the DMV looks into it,
>instead of working it out. Interestingly, I have not heard a word from
>the owner, Bradley Hoffman, although I have repeatedly asked him to
>call me. Has anyone else ever had this type of situation?
>
>I talked to Audi USA again today and happened to get the same person I
>spoke with originally. She was very concerned, and offered to contact
>the dealer again in a effort to get this over. Obviously, her first
>contact with them did not do the trick. She essentially said Audi is
>powerless if it is not a warrantee situation.
>
>My wife is really mad!
>
>It is also funny to me that they are unconcerned about the two audis I
>own, coupled with the four audis owned by the friends I have sent over.
>Gratitude does not go very far.
>
>I suspect if I tried to get a "channel three on your side" reporter
>involved, they would turn it into a commercial.
>
>Getting depressed in Hartford,
>
>Rich Molk


Cheers!