[s-cars] ECS

[Bruce]

Paul,

Good to know. I've dealt with them a few times and always found them to be
solid, so was surprised to hear they screwed up.

My feeling is that everyone screws up now and again, it's all about what you
do AFTER you screw up that determines your character.

Bruce
93 S4 (and part-time screwup)
----- Original Message -----
From: "Paul Krasusky" <KrasuskyP at FirstInterBank.com>
To: "'s-car-list'" <s-car-list at audifans.com>
Sent: Monday, July 01, 2002 1:16 PM
Subject: [s-cars] ECS


> Rant.
>
> OK, I'll retract my "enormous F U to ECS" comment from my earlier post.
> Figured I'd share with all the resolution to the matter, afterall,
customer
> services goes a very long way (in my worthless book at least).
>
> Just spoke with Tom @ ECS.  He didn't even bat an eye at the situation...
> for my troubles, he's overnighting the 2nd pad sensor and crediting me $50
> for my inconvenience.
>
> This was a perfect response to the situation, one that I felt worth
sharing
> with you.  People are 10x likely to complain than they are to compliment,
so
> I figured it was good to speak on ECS's behalf for their handling of the
> matter.
>
> End rant.
>
>
>
>
>
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