[s-cars] Re: ECS

[GreenBugeye at aol.com]

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[ Picked text/plain from multipart/alternative ]
In a message dated 7/1/02 5:30:48 PM Eastern Daylight Time,
s-car-list-request at audifans.com writes:


> ECS -- Tom and his family are IMO as good as you can get at customer
> service.
>
> I try to visit them each year on my way from NJ to the q-club event at
> Mid-Ohio. This year's event was June 19-21.  I called Tom the day before I
> left and made arrangements to have my oil changed there when I stopped by.
> On my way to the event, due to an unexpected meeting with a PA state
> trooper, I was seriously late and didn't arrive until 6:15 PM when the shop
> closes at 5:00 PM.   They waited around for me, and while Tom's dad Andy
> changed my oil, his brother Brian handed me the keys of his rs4-upgraded
> s4TT and we went for a ride.  The car was a blast,A REAL BLAST, and when I
> can back, they were done with the oil change and were adding 2 extra pins
> for the belly pan that were missing -- N/C for the pins -- Andy didn't want
> the belly pan falling off at the track.  Tom's an I-5t guy at heart, but
> his
> business with the 2.7tt and 1.8t has really kept his so busy this past year
> he's had almost no time to devote to the older cars.
>
>
> Paul, I was surprised to read about what happened, but I'm not surprised by
> Tom's response.

Bob:

You were supposed to call me when you got near ECS -- I'd have run out to say
hello!

When I read Paul's message this morning, I resisted the urge to respond with
a quick note defending ECS because I knew they'd make it right.  I've been a
customer and friend of theirs for 17 years now, and I've never had anything
but the highest respect for them as people and as businessmen.  They've
certainly gone out of the way for me a bunch of times -- just a first-class
deal all the way.  It is truly great that a guy like me, who is an
unabashedly lousy wrench, has folks so good so close (10 miles from my
house).

And I, too, have driven the ttS4 Bob mentioned.  It's a hoot!

Chris Eck
93 S4 (with ECS license plate brackets!)
59 Bugeye
91 Jap bike