[s-cars] buggered wheel bolt

[serge]

Teddy, I had a similar experience w/ Cotsco in Brooklyn (they are the only
ones around here that offer a road hazard replacement warranty at no
additional charge).

I went in to get my scheduled balance/rotation. One of the techs must mot
have put the cover cap back on my Avus wheel all the way. It flew off during
a a highway trip later that evening.

I went back to Costco, talked to the manager (expecting nothing). He was
very polite and said they would take care of it, and they did.


Serge Filanovsky

95 S6 Avant

 

> i ended up calling the place that screwed up the wheel bolt and hub in the
> first place: costco tire center.  they looked it up in their computer, and
> it turned out that my tire rotation was almost exactly a year ago.
> but after i told the manager that i hadn't had the tires off since then,
> he sent me to a repair shop that costco used for this kind of thing.
> i didn't even have the audi with me, as it was sitting in the garage with
> the wheel off.  costco never saw the car.
> 
> i put 4 of 5 bolts in, and drove to the shop.  the mechanic ran a tap
> through the threads, and the threads looked pretty good.  he threaded
> a bolt in, wiggled it, and compared it to a bolt threaded into another
> hole.  they were both pretty tight, so he put the wheel back and i
> took the car home.  i didn't have to pay anything.  it was billed directly
> to costco by the shop.
> 
> so that's the end of the saga.  i'm pretty impressed by costco's actions
> in this case.  i had expected them to tell me that they couldn't help
> me since it had been so long and i couldn't prove that they did it.  i'm
> sure just about any other shop would have.
> 
> thanks for the advice and suggestions.  i could have bought the tap
> and cleaned up the threads myself, but this way was faster and i didn't
> have to pay $20 for the tap (including shipping) or find a new wheel bolt.
> 
> -teddy
> 
> 
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