[s-cars] Just shoot me and put me out of my misery

[Bruce Mendel]

Lee,

Get Stephanie at Accel involved.

If Heritage only pays $400 for rebuilt rack, then they have to provide a
legit source to back up that price. Once they do, have your mechanic get it
from that source.

If they can't/won't/don't, they can not pay $400, they have to pay
prevailing market rates, or reasonable and customary rates, which your
mechanic can provide to them (i.e. $1000). If they want to dispute, they
have to make the source and the part available.

I paid $1100 for a new rack plus installation, and Heritage paid the whole
thing. I can get some documentation (Sandy???) for you to show them if you'd
like.

B


----- Original Message -----
From: "Lee Levitt" <lee at wheelman.com>
To: <s-car-list at audifans.com>
Sent: Friday, May 23, 2003 12:21 PM
Subject: [s-cars] Just shoot me and put me out of my misery


> Delete now if you're not interested in my venting...
>
> I have spent more time in the past two weeks talking with people on the
> phone about my car than I have spent driving it.
>
> Here's the latest:
>
> I pick up the car from the shop that screwed up the R&R of my rear shocks.
> It's still sitting 3/4" low in the rear.
>
> I ordered another set of Eibach spacers from Shox.com and expect to
receive
> them today. They're 10mm tall, which translates into approximately 3/8",
not
> 3/4". We don't know what else could be wrong.
>
> I *had* planned on taking the spacers and the original shocks to my *good*
> mechanic so he could sort out the problem.
>
> Well, that isn't going to happen for another week and a half now.
>
> Thursday morning I took the car to him for a steering rack replacement.
This
> is supposed to be replaced by my new warranty that I bought through
Accell.
> I bought the warranty, along with one for my A6, about six weeks ago. I'm
> not in the computer yet. My mechanic faxes the contract over to the
warranty
> administrator, Heritage Warranty Insurance.
>
> This morning nothing has happened. I call. Two hours later I finally figur
e
> out that the guy who has the fax copy of my contract is out today.
>
> They get it entered, and the claims process starts.
>
> My mechanic sourced an Audi rebuilt rack at about $1000. Heritage is
willing
> to go $400 for an aftermarket remanufactured rack. They also want *him* to
> provide a year of warranty on the labor if the new rack has to be R&Red.
>
> What's more there's no chance the car is going to be done today. Which
> leaves me without a car through Tuesday evening. Guess what, Heritage
> provides *one* day of rental car coverage based on the amount of work
being
> done. No adjustment for repairs that span weekends.
>
> And of course my mechanic is now backed up with other work which didn't
get
> done while he was dealing with this paperwork, and he won't be able to
look
> at the shocks on Tuesday after the other work is done.
>
> My car will be down for a total of 9 days and I'll be out over $600 for
this
> repair, plus the cost of a rental car. And we *still* haven't gotten to
the
> reason behind the rear end sitting low. And when we do, which is not
> scheduled for a week later, I expect I'll end up with the two original
rear
> shocks reinstalled and a bill for another $300 for *that* labor.
>
> Did I mention I'm self employed and I have deliverables up the yinyang due
> to clients that aren't getting done?
>
> Just shoot me.
>
> I am so f***ing pissed.
>
> Lee
> '95.5 S6 avant
> '96 A6 quattro avant
>
>
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