[s-cars] was Neu S4 v. M3 -- was Buick ... now Audi customer service

[James Bowes]

I haven't found that Audi is particularly good with customer feedback.. 
heck, I wouldn't be surprised if their reliability department gets most of 
their info from reading Audiworld. I've had several problems with various 
Audis, and I've placed calls into Audi's customer care department.

None of my cars have had a warranty when I owned them. If ya don't have a 
warranty, they won't even give you the time of day. I certainly don't feel 
that the customer service group has a weekly meeting with the quality or 
reliability group.

I recently had an ignition switch failure on my 95.5 S6, and I checked it 
out with the NHTSA. Lo and behold, it was under a recall. They wouldn't 
honor the recall, no matter who I talked to and how much I complained. I 
even wrote a letter to Audi corporate. They forwarded my letter back to the 
customer satisfaction group, which promptly called me to say that nothing 
had changed and they still wouldn't honor it. Somehow my car's VIN didn't 
end up in their computer, when it clearly was in the VIN range indicated on 
the recall sheet. Arr. So now it's to the point where I've considered filing 
a civil lawsuit for a stupid ignition switch replacement.

Car companies are like phone companies... anyone who's ever had a billing 
problem on their phone will know what I mean.

Sorry for the rant


>From: William Noland <wenoland at pacbell.net>
>To: s-car-list at audifans.com
>Subject: [s-cars] Neu S4 v. M3 -- was Buick Grand National comparo
>Date: Tue, 13 Jul 2004 19:07:52 -0700
>
>Der neu M3 had its share of teething problems -- reports of bad engines and 
>SMG gearboxes. Quite happy with the neu S4 so far, but time will tell on 
>reliability. Audi does need to make some improvements in the reliability 
>department and in the response to reliability issues department. Maybe they 
>need to create a Reliability Department, a Response to
>Reliabilty Issues Department and, for that matter, a Department of 
>Redundancy Department.
>
>Bill Noland
>
>
> > Well, considering Audi had 3 years to figure out how to make the B6 S4
> > handle as good as the E46, I'd say they did okay, but still aren't
> > without their problems.  Take a glance over at Audiworld and you'll
> > see how they're having engine/gearbox failures, which doesn't really
> > inspire too much confidence in the brand.
> >
> > Now where's that new M3?
>
>
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