[s-cars] was Neu S4 v. M3 -- was Buick ... now Audi customerservice

[Lee Levitt]

Hmm. 

I replaced an ignition switch recently. Think I'll send those jerks at AoA a
letter.

Lee
'02 A6 quattro avant
'06 A6 quattro avant 

> -----Original Message-----
> From: s-car-list-bounces at audifans.com 
> [mailto:s-car-list-bounces at audifans.com] On Behalf Of James Bowes
> Sent: Wednesday, July 14, 2004 10:30 AM
> To: wenoland at pacbell.net; s-car-list at audifans.com
> Subject: RE: [s-cars] was Neu S4 v. M3 -- was Buick ... now 
> Audi customerservice
> 
> I haven't found that Audi is particularly good with customer 
> feedback.. 
> heck, I wouldn't be surprised if their reliability department 
> gets most of their info from reading Audiworld. I've had 
> several problems with various Audis, and I've placed calls 
> into Audi's customer care department.
> 
> None of my cars have had a warranty when I owned them. If ya 
> don't have a warranty, they won't even give you the time of 
> day. I certainly don't feel that the customer service group 
> has a weekly meeting with the quality or reliability group.
> 
> I recently had an ignition switch failure on my 95.5 S6, and 
> I checked it out with the NHTSA. Lo and behold, it was under 
> a recall. They wouldn't honor the recall, no matter who I 
> talked to and how much I complained. I even wrote a letter to 
> Audi corporate. They forwarded my letter back to the customer 
> satisfaction group, which promptly called me to say that 
> nothing had changed and they still wouldn't honor it. Somehow 
> my car's VIN didn't end up in their computer, when it clearly 
> was in the VIN range indicated on the recall sheet. Arr. So 
> now it's to the point where I've considered filing a civil 
> lawsuit for a stupid ignition switch replacement.
> 
> Car companies are like phone companies... anyone who's ever 
> had a billing problem on their phone will know what I mean.
> 
> Sorry for the rant
> 
> 
> >From: William Noland <wenoland at pacbell.net>
> >To: s-car-list at audifans.com
> >Subject: [s-cars] Neu S4 v. M3 -- was Buick Grand National comparo
> >Date: Tue, 13 Jul 2004 19:07:52 -0700
> >
> >Der neu M3 had its share of teething problems -- reports of 
> bad engines 
> >and SMG gearboxes. Quite happy with the neu S4 so far, but time will 
> >tell on reliability. Audi does need to make some improvements in the 
> >reliability department and in the response to reliability issues 
> >department. Maybe they need to create a Reliability Department, a 
> >Response to Reliabilty Issues Department and, for that matter, a 
> >Department of Redundancy Department.
> >
> >Bill Noland
> >
> >
> > > Well, considering Audi had 3 years to figure out how to 
> make the B6 
> > > S4 handle as good as the E46, I'd say they did okay, but still 
> > > aren't without their problems.  Take a glance over at 
> Audiworld and 
> > > you'll see how they're having engine/gearbox failures, 
> which doesn't 
> > > really inspire too much confidence in the brand.
> > >
> > > Now where's that new M3?
> >
> >
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> 
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