[s-cars] Fw: Good Customer Service

[Lee Levitt]

And sometimes it does pay for people to know who you are.

Robert Crandall, ex CEO of American Airlines had (has?) a house in 
Marblehead, not too far from Boston, and flew through Logan 
periodically.

I saw him go through Terminal B at Boston's Logan airport. He was 
much loved by his people. As he went through the airport with his 
small entourage, *everything* stopped. Gate workers, counter 
people, security, everyone, wanted to catch a glimpse of this 
popular man.

And they took good care of him. On this particular day, the boards 
were red all over. Nothing taking off. Nothing landing. But he 
went right through and a few minutes later we saw his plane 
depart.

Lee




On Wed Apr 13 11:30:59 PDT 2005, Tom Black <tblack5 at cogeco.ca> 
wrote:

>  Wednesday laf.  An award should go to the Air Canada  gate agent 
> in  Winnipeg for
> being smart and funny, while making her point, when confronted 
> with  a
> passenger who probably deserved to fly as cargo.
> A crowded Air  Canadaflight  was canceled. A single agent was 
> re-booking
> a long line of inconvenienced  travelers.
> Suddenly an angry passenger pushed his way to the desk. He  
> slapped his
> ticket on the counter and said "I HAVE to be on this flight and  
> it has
> to be FIRST CLASS."
> The agent replied, "I am sorry, sir. I'll be  happy to try to 
> help
> you,but,I've got to help these folks first, and I'm  sure we'll 
> be able
> to work something out."
> The passenger was  unimpressed.
> He asked loudly, so that the passengers behind him could hear,  
> "DO YOU
> HAVE ANY IDEA WHO I AM?"
> Without hesitating, the agent smiled  and grabbed her public 
> address
> microphone, "May I have your attention  please, " she began, her 
> voice
> heard clearly throughout the terminal. "We  have a passenger here 
> at Gate
> 14 WHO DOES NOT KNOW WHO HE IS. If anyone can  help him find his
> identity, please come to Gate 14."
> With the folks  behind him in line laughing hysterically, the man 
> glared
> at the Air Canada  agent, gritted his teeth and swore "F*** 
> You!".
> Without flinching, she  smiled and said, "I'm sorry sir, you'll 
> have to
> get in line for that  too!"
> 
> 
> 
> 
> 
> 
> 
> 
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