[s-cars] Fw: Good Customer Service

[Nick Stuart]

But I dont think a CEO (or even ex CEO for that matter) of an airline
would be in line with normal Joe Schmoes waiting to get a ticket. EVEN
if he was they still have to right to be a rude jack-ass to a lady(?)
who was just doing her job, let alone cut in front of everyone else
waiting paitently.

I agree with you though. It would be nice to have traffic stop for,
and apparently to have your own private jet to fly away on.

-Nick with way to many comments today S


On 4/13/05, Lee Levitt <lee at wheelman.com> wrote:
> And sometimes it does pay for people to know who you are.
> 
> Robert Crandall, ex CEO of American Airlines had (has?) a house in
> Marblehead, not too far from Boston, and flew through Logan
> periodically.
> 
> I saw him go through Terminal B at Boston's Logan airport. He was
> much loved by his people. As he went through the airport with his
> small entourage, *everything* stopped. Gate workers, counter
> people, security, everyone, wanted to catch a glimpse of this
> popular man.
> 
> And they took good care of him. On this particular day, the boards
> were red all over. Nothing taking off. Nothing landing. But he
> went right through and a few minutes later we saw his plane
> depart.
> 
> Lee
> 
> On Wed Apr 13 11:30:59 PDT 2005, Tom Black <tblack5 at cogeco.ca>
> wrote:
> 
> >  Wednesday laf.  An award should go to the Air Canada  gate agent
> > in  Winnipeg for
> > being smart and funny, while making her point, when confronted
> > with  a
> > passenger who probably deserved to fly as cargo.
> > A crowded Air  Canadaflight  was canceled. A single agent was
> > re-booking
> > a long line of inconvenienced  travelers.
> > Suddenly an angry passenger pushed his way to the desk. He
> > slapped his
> > ticket on the counter and said "I HAVE to be on this flight and
> > it has
> > to be FIRST CLASS."
> > The agent replied, "I am sorry, sir. I'll be  happy to try to
> > help
> > you,but,I've got to help these folks first, and I'm  sure we'll
> > be able
> > to work something out."
> > The passenger was  unimpressed.
> > He asked loudly, so that the passengers behind him could hear,
> > "DO YOU
> > HAVE ANY IDEA WHO I AM?"
> > Without hesitating, the agent smiled  and grabbed her public
> > address
> > microphone, "May I have your attention  please, " she began, her
> > voice
> > heard clearly throughout the terminal. "We  have a passenger here
> > at Gate
> > 14 WHO DOES NOT KNOW WHO HE IS. If anyone can  help him find his
> > identity, please come to Gate 14."
> > With the folks  behind him in line laughing hysterically, the man
> > glared
> > at the Air Canada  agent, gritted his teeth and swore "F***
> > You!".
> > Without flinching, she  smiled and said, "I'm sorry sir, you'll
> > have to
> > get in line for that  too!"
> >
> >
> >
> >
> >
> >
> >
> >
> > _______________________________________________
> > S-CAR-List mailing list
> > S-CAR-List at audifans.com
> > http://www.audifans.com/mailman/listinfo/s-car-list
> >
> >
> >
> 
> 
> _______________________________________________
> S-CAR-List mailing list
> S-CAR-List at audifans.com
> http://www.audifans.com/mailman/listinfo/s-car-list
> 
> 
>