[s-cars] Cracked Bumper Skin/Lowers

[Lee Levitt]

That sucks.

Start with a visit with the service manager. Call to make an appointment to
see him. Don't tell him why, he'll know.

If he doesn't offer to make good to your complete satisfaction, escalate
immediately to dealership GM *and* owner.

File a police report. Don't accuse the dealership of causing the damage,
just describe the damage.

Then call your insurance company.

The GM or owner will typically handle the issue if the service manager
doesn't.

Lee

> -----Original Message-----
> From: s-car-list-bounces at audifans.com 
> [mailto:s-car-list-bounces at audifans.com] On Behalf Of matt ludwig.
> Sent: Saturday, October 06, 2007 12:47 PM
> To: //Scar //Scar list
> Subject: [s-cars] Cracked Bumper Skin/Lowers
> 
> Famliy,
> 
> Looks like the repair shop here in town I used for a number 
> of repairs/replacement/stumble issue (both front H&Rs cracked 
> in 3 places, alignment, plugs, boots, re-peened time-cert, 2 
> POSs, brake lines replacement, lower & 1 upper control arms, 
> suspen. bushings, and timing belt job) for my S6 Avant about 
> 3 weeks ago did some front, lower bumper and valence damage 
> and tried to cover it up/hide it. I feel like a complete 
> moron as I would *always* notice this sort of thing right 
> away, but i guess with getting married, a honeymoon, starting 
> 2 new businesses, and my current client roster happy, it 
> slipped by me..... until today.
> 
> Among other things, I *finally* had the KY recall done on my 
> car (i swear it had been done years ago, but another check 
> sporadically w/ AoA proved that to be false) this week and 
> the tech left a great, but curious note on my voicemail 
> mentining that they saw "your front bumper is not secured and 
> noted it on the ticket. just wanted to let you know, but we 
> are sure you knew about this already...."
> 
> Me = very puzzled.
> 
> I go to pick my car up at dealership this morning (been there 
> sitting since the recall was done on Tues.) and among *still* 
> having the stumble issue said repair shop did not get sorted 
> out and fixed, it drove fine. I get home and try to open hood 
> to look at their repair work for KY recall and cannot get it 
> done. No bother I think as I am taking it back to the repair 
> shop on Monday anyway (not driving it until then & repair 
> shop knows it is coming back in to fix, among other things, 
> the driver-side turn signal assemby that flew off the car on 
> I95 @ 85mph 30 minutes *after* i picked it up to go to my 
> wedding week...FFS) and they can sort it out/open hood. But, 
> as I am walking away from car backwards I notice the 
> passenger side, lower bumper cracks in plastic.......all the 
> paint missing.....and like 15 FARKING SHEET METAL SCREWS 
> HOLDING IT ALL TOGETHER!!! WTF?!!?
> 
> Me = infuriated.
> 
> Of course it is Saturday and both dealership and repair shop 
> are closed. Of course it is on lower, passenger side 
> bumper/valence where i rarely look at or walk around. Of 
> course it has been 3 weeks since i have spoken to any of 
> them. Of course this is going to take ton of
> *my* time to sort out who is responsible/going to pay and 
> fix/lying to me.
> 
> Sorry for the ramble, but my real question to you all who 
> have had anything like this happen to you (cracked 
> bumper/lowers w/ a cover up
> job) is this; What should I be looking for for a repair cost 
> to all this? What is best tack to take with repair shop and 
> my insurance (if at all)? I have ZERO issue presenting this 
> to them, but tips would be great.
> 
> Have a great Saturday everyone. : )
> 
> Sincerely,
> 
> 
> matt ludwig.
> 
> 1995.5 S6 Avant
> South Portland, Maine
> 
> 
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