[s-cars] Vendoring vs Vectoring

[qshipq at aol.com]

I skipped the topic "Life Lesson" until I took the time to read both of Javad's responses.  Both well written by Javad, and frankly, give too much information to those that have no right to it.  Backing up to the original poster and his complaint, a turbo sitting 3 years before install, should be pre-lubed and spun (minimally) before install, and certainly deserves no after-sale service expectation 3 years later.  Borg Warner tests their turbos before they leave the factory, and I'd bet a post-mortum teardown of that claimed 'defective turbo' will reveal this isn't BW or 034 issue/problem, and that turbo was not defective at the time of sale.

This could be a 'life lesson', but to the OP.  Regardless if 034 made 1000 profit on the product, the service expectation is the unreasonable part of the story.  Ironically, at vendor admitted 200 dollar 'profit', that service expectation is no less.  That might be Javad's life lesson, one I learned many years ago.  Price does not equal value.

Second life lesson, be selfish to your own situation.  Spamming a vendor over something this absurd, seems to reinforce the reason good vendors can lose their business over perceived price>value relationships.  IMO, Javad offered more than I would under the same circumstances.  3 years a turbo sits, then one wants to install it and expect to spin it at 120k rpm?  My advice as a turbo-guy, take the offer made to you, and say thank you.  Expecting more means you have an unrealistic expectations of vendors, don't know how a turbo works, and what is good business resolution.

To the fuel of the fire by others...  Wrong forum, see lesson 2.  I've resolved hundreds of 'customer complaints' in my former life as a National Sales Manager, as well as, more recently in the Audi-service arena.  Coilpack complaints?  You have to be kidding, VW and Audi couldn't get them right from the factory, remember who started the problem vs attacking those attempting to address it.

There are many vendors/Audi techs that lurk on these lists, and life lesson 3 might argue, for good reason.  Robin, your post at best is incomplete - I call it just plain unfair and unjust.  One on one with 034, and/or if you insist on sharing, a very detailed post of the circumstances of the install would be a better first step.  A NIB turbo isn't "blown", and you don't even define what that is.  For any 'consideration' of your plight within the 3 month warranty period, Borg Warner requires documentation far beyond "I put it in my car and it 'was blown'"  What changes when a 3rd party vendor sold it to you, and you chose to wait 3 years for the install?  Where's the post or inquiry to 034/BW/s-car list:  "Need advice on installing 3 year old turbo".  That sir, very well might have saved you a lot of self-inflicted wounds.  

I'd advise against wielding axes at by-standers, whatever your intent, it only is fueled by the S-car blood-thirsty crowd buzzing over the carnage.  Me, I see only blood stains finding you, and a concerned Vendor trying hard to defend himself without any real cause to do so. Life lesson experiences are given to our children as part of parenting.  Causing carnage to 034 over frustration, just isn't enough information to pass a life-lesson on to anyone.  

IMO

Scott J




-----Original Message-----
From: Robin Stoddard <rstoddard at shaw.ca>
To: s-car-list at audifans.com <s-car-list at audifans.com>
Sent: Tue, Jun 15, 2010 3:34 pm
Subject: [s-cars] Blown turbo & Life lesson #3568921


I bought a pair of new RS4 turbos from a tuner that specializes in  

Audi based mods three years ago for a race car build.  Only to find  

out (now that the car finally runs) that one of the new turbos is  

blown.  The company's response that sold them to me is "sucks to be  

you" because we (or anyone else) will not warrent our parts for that  

long.



So the lesson here is, TEST your f'n parts before you install them  

espescially when dealing with a certain Audi turner/parts company.