[s-cars] Blown turbo & Life lesson #3568921

[JC]

Nice Cust Svc. story. Kind of the opposite of what you USUALLY get which is
after painstakingly typing in or reciting to voice-recognition your account
numbers and security verification info, you get dumped to an agent who
spuriously claims "no sir, I'm sorry that information is not passed on to
us".  I used to work on call center IT systems.  9 times out of 10 that is a
crock of crap, and the system is like the Tire Rack setup, but for some
policy reason they insist on triple requesting verification from you.  Bravo
to TR for actually using the expensive technology for customers benefit..
IMO all these ridiculous customer fraud prevention hassles are just like
airline security - a lot of triple searching and hassling the honest
citizens coming throught the front door while the problem is the locks and
surveillance systems around the back.

Hey Lee - who's the "good" Boston tire shop you referred to previously? If
its T-D then IME they can vary a lot based on location and what dude you get
on any give day when you walk in the door.  They used to be much better /
more dependable in that regard... Last year on TWO DIFFERENT purchases I got
signficiantly different price quotes from Peabody and Watertown on the exact
same items. Only explanation was hemming and hawing and a suggestion that "I
must have not specified the same thing both times"...

> -----Original Message-----
> From: s-car-list-bounces at audifans.com
> [mailto:s-car-list-bounces at audifans.com] On Behalf Of Lee Levitt
> Sent: Friday, June 18, 2010 1:41 AM
> To: theringmeister at triad.rr.com; s-car-list at www.audifans.com
> Subject: Re: [s-cars] Blown turbo & Life lesson #3568921
>
>
> Speaking of customer service, I ordered a tire from the
> TireRack today. It's amazing what a little technology will do
> to assist in the purchase process. TR tracks incoming calls
> against their database, and while I never gave the TR guy,
> Cody, more than my first name, he had my billing and shipping
> information on his screen. This is pretty traditional
> technology in call centers, and in this case, it make the
> process much simpler.
>
> Took about 4 minutes on my cellphone while on the way to work.
> Tire is expected to arrive Tuesday, shaved to the right tread depth.
>
> Lee
>
>
>
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