[urq] My troubles with Stebro continue

[Justin]

that's crazy!!!! :)
It's amazing...how bad customer service can be in the automotive
aftermarket...
Justin C.
----- Original Message -----
From: <a.j.gaidos at comcast.net>
To: <urq at audifans.com>
Sent: Friday, November 12, 2004 1:29 PM
Subject: [urq] My troubles with Stebro continue


> All,
>  I really don't think anyone should deal with this company. As a
refresher, when I called to order my system Oct. 6th. I was told by Dan he
had one in stock and it would take 10 to 14 days to ship it. Then he said it
was caught up in US customs at the Canadian border. That seemed possible
with the current international tensions. When he finally gave me a tracking
number for it Nov 5th. The records showed it wasn't even picked up from
Stebro until Nov. 4th. In other words he lied. Evidently more then once.
>  Anyway, today was the date UPS said it would be delivered and it was -
partly. I got the center section but no rear section and no mounting hangers
as advertised. I called him twice today and emailed him as well but there
has been no response. At this point I told him (in voicemail) I want the
$335 for the rear section credited back to my account period. No more
stories, no more excuses, no more bullshit. If the thing shows up I'll
refuse delivery and it can go back. I told him I'll have a local shop fab a
rear section and thanks for the headaches.
>  As I said, I've heard nothing. Not so much as an email telling me he'll
credit back the money. So that's where we're at. 6 weeks and only partial
shipment.....
> Anton
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