[urq] My troubles with Stebro continue

[Bob]

Id call my credit card company and report them for fraud, you wont be 
liable for it. Then call BBB and report them. I wouldnt put up with this 
at all. Im glad you let us know, I wont do business with them now at all

Justin wrote:

>that's crazy!!!! :)
>It's amazing...how bad customer service can be in the automotive
>aftermarket...
>Justin C.
>----- Original Message -----
>From: <a.j.gaidos at comcast.net>
>To: <urq at audifans.com>
>Sent: Friday, November 12, 2004 1:29 PM
>Subject: [urq] My troubles with Stebro continue
>
>
>  
>
>>All,
>> I really don't think anyone should deal with this company. As a
>>    
>>
>refresher, when I called to order my system Oct. 6th. I was told by Dan he
>had one in stock and it would take 10 to 14 days to ship it. Then he said it
>was caught up in US customs at the Canadian border. That seemed possible
>with the current international tensions. When he finally gave me a tracking
>number for it Nov 5th. The records showed it wasn't even picked up from
>Stebro until Nov. 4th. In other words he lied. Evidently more then once.
>  
>
>> Anyway, today was the date UPS said it would be delivered and it was -
>>    
>>
>partly. I got the center section but no rear section and no mounting hangers
>as advertised. I called him twice today and emailed him as well but there
>has been no response. At this point I told him (in voicemail) I want the
>$335 for the rear section credited back to my account period. No more
>stories, no more excuses, no more bullshit. If the thing shows up I'll
>refuse delivery and it can go back. I told him I'll have a local shop fab a
>rear section and thanks for the headaches.
>  
>
>> As I said, I've heard nothing. Not so much as an email telling me he'll
>>    
>>
>credit back the money. So that's where we're at. 6 weeks and only partial
>shipment.....
>  
>
>>Anton
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>>    
>>
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>
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>