[urq] My troubles with Stebro continue

[a.j.gaidos at comcast.net]

Bob, that's exactly what I've done. My credit card company is working on this issue now.

Anton

-------------- Original message -------------- 

> Id call my credit card company and report them for fraud, you wont be 
> liable for it. Then call BBB and report them. I wouldnt put up with this 
> at all. Im glad you let us know, I wont do business with them now at all 
> 
> Justin wrote: 
> 
> >that's crazy!!!! :) 
> >It's amazing...how bad customer service can be in the automotive 
> >aftermarket... 
> >Justin C. 
> >----- Original Message ----- 
> >From: 
> >To: 
> >Sent: Friday, November 12, 2004 1:29 PM 
> >Subject: [urq] My troubles with Stebro continue 
> > 
> > 
> > 
> > 
> >>All, 
> >> I really don't think anyone should deal with this company. As a 
> >> 
> >> 
> >refresher, when I called to order my system Oct. 6th. I was told by Dan he 
> >had one in stock and it would take 10 to 14 days to ship it. Then he said it 
> >was caught up in US customs at the Canadian border. That seemed possible 
> >with the current international tensions. When he finally gave me a tracking 
> >number for it Nov 5th. The records showed it wasn't even picked up from 
> >Stebro until Nov. 4th. In other words he lied. Evidently more then once. 
> > 
> > 
> >> Anyway, today was the date UPS said it would be delivered and it was - 
> >> 
> >> 
> >partly. I got the center section but no rear section and no mounting hangers 
> >as advertised. I called him twice today and emailed him as well but there 
> >has been no response. At this point I told him (in voicemail) I want the 
> >$335 for the rear section credited back to my account period. No more 
> >stories, no more excuses, no more bullshit. If the thing shows up I'll 
> >refuse delivery and it can go back. I told him I'll have a local shop fab a 
> >rear section and thanks for the headaches. 
> > 
> > 
> >> As I said, I've heard nothing. Not so much as an email telling me he'll 
> >> 
> >> 
> >credit back the money. So that's where we're at. 6 weeks and only partial 
> >shipment..... 
> > 
> > 
> >>Anton 
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> >> 
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> > 
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