[V6-12v] all quiet on the AUDI Front

[Clive Young]

Standard of competence ? Is there such a thing ? 
----- Original Message ----- 
From: "mike" <mikemk40 at yahoo.com>
To: "Audi list" <v6-12v at audifans.com>
Sent: Sunday, March 21, 2004 6:24 AM
Subject: Re: [V6-12v] all quiet on the AUDI Front


> in the UK it's the difference between a quote and an
> estimate
> 
> Quote is a fixed price....any problems they have are
> their problem
> 
> Estimate is a guess....any problems they have are your
> problem (assumeing normal standards of care and
> competence)
> 
> Having said that the lack of pen oil is below the
> standard you would expect so you could argue that
> everything that follows should be fixed for free
> 
> 
> Mike
> 
>   --- Tom Christiansen <tomchr at ee.washington.edu>
> wrote: > George,
> > 
> > > We go over to the shop 
> > > to pick up the car and find a bill in it for the
> > work that was done. The bill 
> > > shows charges for the windshield washers, and hood
> > latch spring and it shows 
> > > 2 hours of work to tear down and button up the
> > reverse switch. Now I believe 
> > > I shouldn't have been charged for that time. If
> > they had completed the work 
> > > then yes charge me for it, but in this case the
> > work was not completed and 
> > > since the car had been promised for that day we
> > have made plans accordingly. 
> > > I think it's unfair for the shop to charge me for
> > incomplete work that was 
> > > caused by their mistake. 
> > 
> 
> 
> 
> 
> 
> 
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