RE: Questionable service

["Duff, Ian" <iduff@charter.com>]

I would imagine since you didn't authorize it, you can't be charged for it.
Be careful on whether they think you authorized it, however. If the service
writer suggested it, could your response be construed as acceptance? I would
contend that you did not explicitly authorize it, so you are not liable for
the fees incurred.

Ian Duff, New Bedford, MA
1990 Coupe Quattro

>----------
>From: 	jefj@lightspd.wa.com[SMTP:jefj@lightspd.wa.com]
>Sent: 	Thursday, April 11, 1996 10:36 AM
>To: 	quattro@coimbra.ans.net
>Subject: 	Questionable service
>
> About 2 weeks ago I took my CQ in (to Barrier in Bellevue) for a new rr.
>wiper
>switch and some re-wirering, all covered under warranty, except for a $35
>deductable. GIECO came and looked at the car and OK'd the work.
> After talking with the dealer today he informed me of some "added" charges
>to
>my bill, NOT covered by the warranty. These include: a $25 "shop fee" to
>cover
>misc shop parts etc., (He says he didn't know how much it would be since it
>
>varies from job to job. Thats why he never mentioned it.) and, he said they
>added/changed the trany fluid (to synthetic), which I NEVER authorized. The
>service rep had only SUGGESTED I switch to a synthetic. (I really do not
>think
>they changed the fluid at all since it doesn't shift any different.)
> My question is: Should I have to pay for this extra "shop fee" since I was
>never told about it in the beginning? I DO NOT/WILL NOT pay for the tranny
>service. I was originaly told that all I would have to pay was the $35
>deduct.
>Just wondering what kind of ground I have to stand on. Its not the $25
>bucks
>but the princaple/cheap/sneaky bussiness dealings......man I hate
>dealerships!
>Any help/advise would be mucho appreciated!
>
>Thanx,
>Jef
>jefj@lightspd.wa.com
>90CQ
>90FZR1000
>
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