Re: Questionable Service

[dismiss@earthlink.net (The Judge)]

>  After talking with the dealer today he informed me of some "added" charges to
> my bill, NOT covered by the warranty. These include: a $25 "shop fee" to cover
> misc shop parts etc., (He says he didn't know how much it would be since it
> varies from job to job. Thats why he never mentioned it.) and, he said they
> added/changed the trany fluid (to synthetic), which I NEVER authorized. The
> service rep had only SUGGESTED I switch to a synthetic. (I really do not think
> they changed the fluid at all since it doesn't shift any different.)
>  My question is: Should I have to pay for this extra "shop fee" since I was
> never told about it in the beginning? I DO NOT/WILL NOT pay for the tranny
> service. I was originaly told that all I would have to pay was the $35 deduct.
> Just wondering what kind of ground I have to stand on. Its not the $25 bucks
> but the princaple/cheap/sneaky bussiness dealings......man I hate dealerships!
> Any help/advise would be mucho appreciated!

The BBB report is a good idea, but each state has some sort of "Office of
Consumer Affairs" or "Department of Industrial Relations" or something like
that.  They handle consumer complaints about unfair business practices, and
probably could help you resolve your dispute (and put the dealer on
notice).

The Judge                                       ^
                                    O-----------O-----------O
'90 80Q                            /\           |           /\
'86 VW Scirocco 16V Wolfsburg
'85 5K (real son of a bitch)      /  \          |          /  \
                                 /    \         |         /    \
                                /      \        |        /      \
                                |______|        |        |______|
                                          ------O------
                                          /           \
                                    The Ol' Scales of Justice