Audi used cars - 3rd place

[Jim Griffin <JGriff@pobox.com>]

I can attest to this. I bought my "previously-owned" (not "used"!!) Audi at
a dealer, and have been very happy with the car. Best car I've ever owned
(so far... until I get an S4/S6 and a 911!!).

LOS ANGELES, Oct. 21 (UPI) -- Used-car buyers rate Saturn as the most  
satisfying dealer for two- to four-year-old cars, a market researcher 
reported Monday. 
	The J.D. Power and Associates 1996 Used Vehicle Sales Satisfaction  
Study found Lexus was rated second, followed by a tie for third among 
Audi, Cadillac and Lincoln/Mercury. Porsche finished sixth, followed by 
Buick, Eagle and Oldsmobile in a tie for seventh. BMW and Plymouth tied 
for 10th. 
	``Saturn's top ranking reveals the ability of their salespeople to  
translate the 'Saturn experience' to the used vehicle operation,'' said 
Loretta Seymour, director of client accounts at J.D. Power. She said the 
survey shows that salespeople at Saturn, a subsidiary of General Motors, 
are spending time with the buyer to explain the vehicle and understand 
their needs. 
	The survey also found that independent used car dealerships provide  
used vehicle buyers a more satisfying sales experience than the average 
new vehicle retailer. 
	``It may appear somewhat surprising that independent used vehicle  
retailers provide a more satisfying sales experience than new vehicle 
franchises,'' Seymour said. ``Many independent used vehicle retailers 
are adopting a less pressured sales environment that consumers 
responding to the study appear to find satisfying.'' 
	``Success for new vehicle dealers in the growing used vehicle market  
will require a greater focus on the used vehicle sales experience.'' 
                             Jim Griffin
                      JGriff@pobox.com
                        Maryland, USA
"Perception is often stronger than reality!"
                               '92 100S
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