Re: parts list (fwd)

[steveb@falcon.kla.com (Steven Buchholz)]

> Anyone near the Bennetts (CA I think?) that can help sort
> this out?  I'd rather try to fix the problem than 
> blacklist them...
> 
> ----- Forwarded message from Doug Miller -----
> >From jdmiller@flash.net Fri Jan 10 17:43:41 1997
> Date: Fri, 10 Jan 1997 16:45:36 -0600
> From: Doug Miller <jdmiller@flash.net>
> 
> I tried to buy a right front frame rail (complete) for my 86 4000Q from
> "Two Bennett Audi" (Andrew & Ken Bennett).  we had sever phone
> conversations befor he agreed to send the complete frame rail, not just
> the front half, as he suggested.  (My crash manuals all say to replace
> the whole enchilada).  So, he agreed and said he would send C.O.D.  
> Guess what- i got a frame rail cut through the shock tower-  but he took
> my money anyway!
> 
> Buyer beware,
> Doug
> 
... well I wasn't planning to contribute anything on this, but it just so 
happened that Andrew called me on Saturday about some other things so I 
asked him about it.  I have never met either of the parties involved, al-
though I have spoken to Andrew on the phone a couple of times WRT QCUSA ...

I mentioned the fact that this posting appeared on the quattro list to see 
what his response would be.  It took a second for him to figure out of whom 
I was speaking (since I didn't have a copy of the post I was having difficulty
describing the situation).  Andrew told me that he thought it might be a per-
son in Texas, and Andrew thought that he had shipped the person more than 
they had asked for.  Andrew told me that he had no other use for the frame 
rails, and that the person never contacted him regarding any dissatisfaction.

Andrew told me that he does not have a computer, so he does not monitor the 
quattro list.  AAMOF, Andrew was not aware that the name of his company was 
listed on the vendor list!  Based on this situation I realized that it is 
completely possible for a vendor's reputation to be damaged by the q-list/
vendor page without them even knowing!  I'd like to make a suggestion about 
"black listing" some vendor ... we should make sure that we have the com-
plete story, including the fact that the person did attempt to rectify the 
issue with the vendor [which is not evident in this situation] and make 
sure that the vendor has a chance to respond before removing their name from
the "approved" list.  AAMOF, it is probably a good idea to have a process in 
place where the vendor is contacted _before_ they get put on the list as well!

In any case caveat emptor should always be in force!

IUD & HTH!
Steve Buchholz
s_buchho@kla.com