One chapter closed, I hope

[DOUBLDz <DOUBLDz@aol.com>]

Thank you again, fellow Audi addicts, your wisdom netted me the following
results:

Following Phil's very good suggestion, I did, in fact, put it in writing. I
sent a four page fax to the General Manager of the dealership and within 10
minutes I had the saleman on the phone. His attitude was like "If you wanted
the car's records why didn't you just ask?" (Grrrrrrrr). So he faxed me a
computer printout while still insisting that his partner-in-crime actually
sent me the maintenence book which still, to this date, has not arrived.

The next morning, I called the Service Manager and we went over the coded list
of services performed on my car. Lo and behold, no 30K service was ever done
on the car (remember, I bought the car with 31K). In fact, the last time the
car was serviced was last February (97) and at that time it only had the
22,500 oil change. Many of you suggested that the poor gas mileage I was
getting might have been an indication that the car had not been serviced
according to schedule, you were so right! 

Anyway, I called the salesman back, not available, so I left a message. No
call back. The next day still no call. Real mad now! For the last X number of
weeks I had been composing a letter to Audi of America detailing my tale of
woe, its been atleast theraputic. So before I left work, I gave that letter to
one of the secretaries and asked her to fax it. Seven pages in all, including
copies of the other faxed correspondences.

I'm not home 10 minutes when the phone rings. Its the saleman. I'm thinking
"Wow, I'm good!" He wants to make nice, it seems. I will spare you all the
boring details except this one, he says to me "I'm hurt." He's hurt! Oh my, I
went over his head, I wonder why I had to. Anyway, he ended up saying he would
pay for the 30K service (otherwise I would have had to pay since the car is
already 3 years old). He never admitted or agreed that it should have been
taken care of before the car was sold, but he wanted to be a nice guy so he
was going to take care of it now for me. "Is that going to make you happy?" He
asked. 

Gentleman, I ask you, is this a question you want to be asking a woman? Hey,
he asked, so I gave him the list of other complaints and he agreed to fix them
all.

I was humming by the time I hung up. Car went in for two days, gave me a free
loaner, life is good. When I picked the car up, the Service manager hands me
my bill. Five or six items listed, I beleive, and next to each one [NC]. Gee,
I must have read the bill 3 or 4 times NC NC NC NC NC. When will I ever see
that again???

I was feeling pretty full of myself when I hung up but I have to admit, I
started to  feel a tad bit guilty too. I realized that the fax to A of A could
not have been transmitted, read and passed along to the powers that be, that
quickly. I was thinking how that was going to sit after we came to our
agreement. I started to get a little worried. Sometimes everything does work
out though.....

When I got to work the next day the secretary came up to me immediately saying
that she couldn't get through on that fax number I gave her. My fax was never
sent! Whew!

So thats the story. "Baby" is back, looking and driving better than ever and
I'm a happy camper. I think I will go to an Audi dealer down here for future
servicing though, I don't think they like me up there.

Dee
95A6q pearl