Re: NTB/SEARS

[Steve Ensch <laclede@sprintmail.com>]

I had a poor experience from NTB.  They matched the price of the Tire
Rack/Discount tire if I presented proof (EC Ad).   That was fine since the
tires were $44.00 plus shipping, which we agreed would be $9/tire.  So I
made out we'll on that.  But I paid $79 for a four wheel alignment that was
never performed.  I had the car up a week later and noticed a new bolt in
the tie rod, a stand out of the service performed on my car.  I noticed
though the adjustment on the tie-rod assemblies was rusted and corroded.  I
attempted to loosen them but to no avail.  The damn things were seized.  I
replaced both tie-rods and took the old pair in for evidence to get my
refund.  Sure enough they gave me a cash refund for the alignment job.
The Dunlops are very good tires for the money.

Todd Young wrote:

> >>>>dougq@iglou.com   RE:TAHR REPORT
> > Sears had the D60A2s for $59.99. Went to NTB, they were $71.99. I told
> them
> > about Sears. "That's not supposed to happen" was what I was told.
> "And?" I
> > said. "We'll match their price." Ok. But I decided to go with Sears
> anyway.
>
> I've got new for you, Sears owns NTB. Even though, my personal
> experience has been
> that NTB is MUCH MORE customer orientated. Follow Chris' advice and go
> with NTB.
> The way I figure it, NTB is trying to make a name for themselves
> seperate from Sears,
> so they will bend over backwards to please you. Sears had some bonehead
> kid who couldn't
> properly mount tires (ie, clean the bead first), and had the nerve to
> tell me that the Plus 1
> Dunlop D60A2 tires we were putting on my fiance's car wouldn't be any
> good in the snow.
> Those tires are great, and as you can see from my address, we are
> definitely in snow country.
>
> --
> Todd Young              WAM!NET Inc.
> tyoung@wamnet.com       6100 West 110th Street
> 612-886-5051            Bloomington, MN 55438-2664
> 800-585-1133 ext.5051   http://www.wamnet.com/