RE: Personal Edition - Poor Quality

["Samuelson, Walt" <walt@alldata.com>]

Somethings amiss here because we don't change any information from the
professional cd to the consumer cd.  So, what you found at DuMark's is
also on the consumer cd.

Some points:

1.  We cover from '82 -'93 at this time on the consumer cd.  '94 and '95
information will be available over the next couple months.
2.  There is a lot of information we don't provide associated w/the
vehicle body and other areas that the club members may be looking for.
We do provide TSB information for body, for example; but not how to
repair door handles, heated mirrors, etc.

I'd be interested in the club members' concerns and would be happy to
communicate with them on what to expect from ALLDATA.

Thanks for the feedback.

Walt Samuelson
SVP, Customer Operations
walt@alldata.com
800.829.8727, ext. 3033


> -----Original Message-----
> From:	Todd Young [SMTP:tyoung@wamnet.com]
> Sent:	Wednesday, July 01, 1998 9:19 AM
> To:	walt@mailhost.alldata.com
> Cc:	quattro@coimbra.ans.net
> Subject:	Personal Edition - Poor Quality
> 
> First, a little background.
> I am very mechanically inclined, though I've never had post-high
> school automotive schooling. I rebuilt my first Chevy small block
> when I was 17 and it ran perfect. After high school I joined the Army
> as an MP as a way to pay for college. I then attended the U of Minn.
> and obtained a BS degree in Aerospace Engineering. Unfortunately
> for me the market for Aerospace Engineers took an extreme dive
> just before I graduated, so I have been working odd jobs here and
> there trying to find my niche. All this time I have save thousands
> of dollars performing a lot of my own maintenance and repairs on
> my own and friends vehicles.
> 
> One job I held was at a small garage in Crystal, MN called DuMark's
> Garage. It was there that I was introduced to the system known as
> AllData. To be quite honest I was duly impressed. All you needed
> to know at your fingertips to repair almost any vehicle.
> 
> Well I haven't worked for Rick Dukatz for a year and a half, but I do
> stay in contact. Recently I bought a 1993 Audi 90S and in my search
> for some advice on parts and repairs came across a site called The
> Quattro List. This format allows Audi owners to share ideas and
> advice with other Audi owners all over the world.
> 
> So when someone on the list asked about the quality of the Alldata CD,
> I jumped in and said they were a great tool. How little I knew. I was
> bombarded with comments saying that the cd was next to worthless,
> the only good part of it was the TSBs. So I went to Rick and asked him
> if I could browse through his cd for my car just to see how much info
> it contained. Well, it looked pretty good to me, I only spent about 20
> minutes looking around, while shooting the breeze. So I responded
> back to my Audi comrades stating that the cd I looked at had pretty
> good information, even citing specific examples, like ohming up
> fuel injectors to test serviceability. Again I was deluged with
> comments
> 
> stating that there was no such information on the Personal Edition of
> the Alldata CDs.
> 
> SO, what's the deal. Why don't the Personal Edition CDs have all the
> same information as the Professional Edition. Quite frankly, I find
> this
> 
> lack of information very insulting, it would seem that you consider
> the
> average person to stupid to effect proper repairs to his/her own
> vehicle.
> I can list quite a few individuals who are VERY dissatisfied with the
> Personal Edition CD, and at present there is NO WAY I would pay
> $25 for the CD. Please contact me when the Personal CD contains ALL
> of the information  found on the Professional CD and I would be
> very happy to purchase your product.
> 
> As can be seen, I have CC'd this e-mail to the Quattro List, I
> wouldn't
> be surprised if you get deluged with more e-mail from some very
> UN-satisfied Audi customers.
> 
> 
> --
> Todd Young              WAM!NET Inc.
> tyoung@wamnet.com       6100 West 110th Street
> 612-886-5051            Bloomington, MN 55438-2664
> 800-585-1133 ext.5051   http://www.wamnet.com/
> 
>