Re: I'm not happy with AoA's client services. Anyone else?

[Elliott Potter <epotter@abraxis.com>]

The head gasket leak is a well-documented problem that Audi should have
taken care of no questions asked--even the dealer that I'm currently
avoiding took care of this after the car went off warranty--I got all of
the seals, plus the timing belt/tensioners/water pump done for $175. 
This was a dealer that we had bought 2 cars from.
As for lawsuits, I wouldn't count on it--not one person.  Now if all of
the '93 and '94 90 owners with bad driver's side catalytic converters
and manual transmissions got together.....maybe.
-- 
Elliott

"Never underestimate the power of human stupidity."
	--The Notebooks of Lazarus Long


Sean_Ford@idx.com wrote:
> 
> To:   quattro
> You guys will love this...
> 
> I've basically sat on my butt when it comes to my "weeping" head gasket.
> Things are worsening at a slow rate, but I feel like I should be more
> proactive now and track down some financial assistance from Audi if I can
> find it.
> 
> Just to bring you up-to-date, the head gasket leak was discovered by
> AutoBon in Cambridge at roughly 35k miles. The diagnosis was then confirmed
> by both Clair Audi (to legitimize it, I guess) and Master Auto Works in
> Framingham. My '92 100 now has approximately 39.3k miles and although the
> oil consumption is minimal, I'd rather not gamble with it any longer.
> Besides, I'm now having a hesitation problem when the engine's cold that
> may or may not be a result of the head gasket (loss of compression,
> maybe?).
> 
> So, I was cruising my Alldata disc this morning and came across: [Group 15,
> 94-02, Subject: "Engine Oil Leaks, Upper"]
> 
> Condition: Accumulation of oil in the V6 engine intake valley because of:
>  - Leaking cylinder head gaskets
>  - Leaking valley pan gasket (Scott, are you reading this?)
> 
> Production: Modified cylinder head gaskets:
>  - Part number: 078 103 383 E
>  - VIN Number: 4APN100660, 8GPA007244
> 
> Well, I'm thinking, "Ah, ha! There was a head gasket change, it (more or
> less) lists the reason for the change to be leaking. I'll call AoA back and
> see what they have to say."  They, or more to the point, some woman Cheryl
> whom I do not hold in high regard, say that the TSB is for a maintenance
> upgrade not because of a bad head gasket.
> 
> "Not because of a bad head gasket!" When I mentioned to this woman that a
> head gasket's sole function is to NOT leak and actually hold the oil inside
> the engine, she replies that she not technical and does not have that
> information. Great.
> 
> Cheryl then goes on to tell me that I should have been taking my car to the
> dealership rather than an independent mechanic, because the Audi Authorized
> Service would've found the leak SOONER! Can you believe this? I told her
> that I was taking my car to a Master Audi Technician trained by Audi.
> Doesn't matter to her, apparently all Audi knowledge and skill is sucked
> out whenever a mechanic leaves the dealership. What a dead end.
> 
> To make matters worse, and probably the reason that I'm on this trail
> again, is that my father just received a $1500 refund from FoMoCo for the
> head gasket job that he had to have done on his '94 Continental.
> 
> I don't know, am I asking for too much? I am the 2nd owner, the car is 6
> years old (but it only has 39k miles), and I don't use Audi Authorized
> service, I am not Audi's idea of a great customer. Then again, what better
> way to build a reputation than to support the product through thick and
> thin.
> 
> Anyone feel like giving me a reality dope slap?
> 
> Sean Ford
> '92 Audi 100CS 5-spd 39k mi
> http://www.geocities.com/MotorCity/Downs/5528 (with some new pix on the
> Audi page)